Abstract
The chapter presents a participatory method to develop an information system on occupational risk. Sharp-end operators, who constantly deal with unplanned interactions occurring within the socio-technical work system, accumulate a specific experience, centred on risk scenarios rather than on risk factors.
To highlight this experience and benefit from the operators’ holistic view on risk, we carried out a descriptive analysis of work activity in three hospital laboratories using an elicitation interview: the “Instructions to the Double”. Several multi-factor risk scenarios emerged.
These narrative data were structured into an information system where each work activity is associated with multi-factor risk scenarios. The graphic presentation of work activities and their associated risks provides a common cognitive reference that fosters communication between safety and work domain experts in their different languages, for a more effective and comprehensive risk management.
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Project funded in the frame of the ROP ERDF 2007–2013 of Piedmont Region, with the financial support of the Italian Government.
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Trizio, M., Occelli, C., Re, A. (2017). How to Integrate Languages on Safety: A Participatory Information System to Improve Risk Management. In: Corsi, K., Castellano, N., Lamboglia, R., Mancini, D. (eds) Reshaping Accounting and Management Control Systems. Lecture Notes in Information Systems and Organisation, vol 20. Springer, Cham. https://doi.org/10.1007/978-3-319-49538-5_3
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