Risk Management Framework to Avoid SLA Violation in Cloud from a Provider’s Perspective

  • Walayat HussainEmail author
  • Farookh Khadeer Hussain
  • Omar Khadeer Hussain
Conference paper
Part of the Lecture Notes on Data Engineering and Communications Technologies book series (LNDECT, volume 1)


Managing risk is an important issue for a service provider to avoid SLA violation in any business. The elastic nature of cloud allows consumers to use a number of resources depending on their business needs. Therefore, it is crucial for service providers; particularly SMEs to first form viable SLAs and then manage them. When a provider and a consumer execute an agreed SLA, the next step is monitoring and, if a violation is predicted, appropriate action should be taken to manage that risk. In this paper we propose a Risk Management Framework to avoid SLA violation (RMF-SLA) that assists cloud service providers to manage the risk of service violation. Our framework uses a Fuzzy Inference System (FIS) and considers inputs such as the reliability of a consumer; the attitude towards risk of the provider; and the predicted trajectory of consumer behavior to calculate the amount of risk and the appropriate action to manage it. The framework will help small-to-medium sized service providers manage the risk of service violation in an optimal way.


Risk management framework cloud computing SLA violation prediction 


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Copyright information

© Springer International Publishing AG 2017

Authors and Affiliations

  • Walayat Hussain
    • 1
    Email author
  • Farookh Khadeer Hussain
    • 1
  • Omar Khadeer Hussain
    • 2
  1. 1.School of Software, Decision Support and e-Service Intelligence Lab, Centre for Quantum Computation and Intelligent SystemsUniversity of Technology SydneySydneyAustralia
  2. 2.School of BusinessUniversity of New South WalesCanberraAustralia

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