Scenario-Based Evaluation of 112 Application “Pomoc”

  • Anna Stachowicz
  • Marcin Przybyszewski
  • Jan Zych
  • Patrycja Młynarek
  • Rafał Renk
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 265)


In this paper evaluation of 112 application “Pomoc” (“Help” in English) is presented. Application provides functionalities of calling European emergency number 112 with automatically sending GPS-based (General Positioning System) location of calling person. Evaluation was realized in the form of scenario-based table-top exercise, where experts from the area of emergency and crisis management could observe potential benefits of using application “Pomoc” in simulated trains crash. Application has been developed during the EU 7th Framework Programme project SOTERIA, which deals with On-line and Mobile Communications for Emergencies ( Paper presents also possibilities and benefits, which were discussed during the exercise, of using social media in crisis and emergency situations. Application “Pomoc” is currently in prototype version, not integrated with 112 system yet.


Mobile application Emergency management Emergency calls 112 calls Geo-location Social media 



The research leading to these results has received funding from the European Union’s Seventh Framework Programme (FP7/2007–2013) under grant agreement no. 606796 (SOTERIA Project).


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Copyright information

© Springer International Publishing AG 2016

Authors and Affiliations

  • Anna Stachowicz
    • 1
  • Marcin Przybyszewski
    • 1
  • Jan Zych
    • 2
  • Patrycja Młynarek
    • 1
  • Rafał Renk
    • 3
  1. 1.ITTI Sp. z o.o.PoznańPoland
  2. 2.Faculty of Social SciencesUniversity JKU in KielceKielcePoland
  3. 3.Adam Mickiewicz UniversityPoznańPoland

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