Towards an Integrated Methodology for Implementing Shared Services

  • Vipin Suri
  • Kuldeep Kumar
  • Jos van Hillegersberg
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 266)


Setting-up hybrid shared services is not a straightforward and requires methodology support. To learn more about current practices and experiences with shared services delivery models and methodologies to setup shared services we conduct survey research among companies that deploy shared service centres. In this research paper we report on the findings of our research. Based on the results we outline initial requirements and present building blocks for an integrated methodology to effectively support implementing shared services.


Business support services Shared services Service delivery models 


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Copyright information

© Springer International Publishing AG 2016

Authors and Affiliations

  • Vipin Suri
    • 1
    • 2
  • Kuldeep Kumar
    • 2
  • Jos van Hillegersberg
    • 2
  1. 1.SGS Global SolutionsEnschedeThe Netherlands
  2. 2.Department of Industrial Engineering and Business Information SystemsUniversity of TwenteEnschedeThe Netherlands

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