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Discussion and Theoretical Reflections

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Improving Healthcare Operations

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Abstract

This chapter considers the findings of two patient pathway cases in relation to design and improvement paradigms: lean, agile and leagility. We discuss the qualitative results in relation to three theoretical domains: supply chain management, quality improvement and systems thinking. We explore the importance of emotional mapping when improving healthcare services, along with the application of decoupling points (DPs) and brokering roles. We examine the learning in relation to pathway architecture and the contributions made to understanding how lean, agile and leagility may be operationalised in healthcare. As a result of this research we identify key characteristics required to support and develop a sustainable and integrated healthcare system.

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Authors and Affiliations

  1. College of Human & Health Sciences, Swansea University, Swansea, United Kingdom

    Sharon J Williams

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  1. Sharon J Williams
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Williams, S.J. (2017). Discussion and Theoretical Reflections. In: Improving Healthcare Operations. Palgrave Pivot, Cham. https://doi.org/10.1007/978-3-319-46913-3_9

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