Exploring an Ontological Approach for User Requirements Elicitation in the Design of Online Virtual Agents

Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 264)


Effective user requirements elicitation is a key factor for the success of software development projects. There are many qualitative and quantitative research studies that promulgate particular methods and show the application of user requirements elicitation in particular domains. However, few try to eliminate the burden of ambiguity in gathered data, naturally occurring in different groups of stakeholders. This paper deals with this problem by introducing an ontology-based approach which by design provides a shared and common understanding of a domain. On the other hand, the developed ontology is a feasible communication facility for the stakeholders involved, acknowledged and controlled by a group of experts.


Virtual agents Ontologies Benefits Requirements Elicitation 


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© Springer International Publishing AG 2016

Authors and Affiliations

  1. 1.Faculty of Management and Economics, Department of Applied Business InformaticsGdansk University of TechnologyGdanskPoland

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