Mapping Business-Aligned IT Perspective Patterns: A Practice in Public Service Organization

Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)


The articulation of business-IT strategic alignment includes its representation as strategic knowledge for organization to shape the best strategic plan. Although the complexity affects generally any organization, special concern is paramount on the business-IT strategic alignment in public service organization as efficiency of its business is fundamental to serve the best to the public. The efficiency is achievable through a well-aligned IT to business strategy. Hence, this study investigates the articulation of the alignment patterns through mapping the business-aligned IT according to public service organization’s strategic domains. The motivation is to identify and analyze the business-IT strategic alignment patterns as a significant factor to support strategic alignment evaluation. The alignment perspective patterns are mapped on a matrix developed from concepts in strategic alignment model. The established perspective patterns are valuable as an influential aspect in the re-strategy effort to increase the effectiveness of the public service performance.


Business-aligned IT Alignment mapping Alignment pattern Public service 



This research was supported by the Young Researchers Grant (Geran Galakan Penyelidik Muda) in Universiti Kebangsaan Malaysia (GGPM-2014-044).


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Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  1. 1.Faculty of Information Science and TechnologyUniversiti Kebangsaan MalaysiaBangiMalaysia
  2. 2.Kolej Yayasan Pendidikan CherasKuala LumpurMalaysia

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