Organization and Workflow in a Fertility Clinic
The perfect organization of a clinic, or whatever company, is not uniquely true. It must be based on the policy of each one. Depending on the mission, vision, and values of the company, the organization must be defined.
A strategic plan is essential in each company or clinic, because the entire management and workflow organization must be based on the strategy definition. Any single decision regarding the organization of the activity, staff, and time, must be oriented directly or indirectly, to facilitate the accomplishment of the defined strategy.
Workflow is considered as the set of tasks and the set of people or resources needed for those tasks, which are necessary to accomplish a given goal. The set of tasks will be chronologically organized in processes that the people must follow. An organization’s workflow is comprised of the set of processes it needs to accomplish, the set of people or other resources available to perform those processes, and the interactions among them.
One important aspect in the evolution of fertility – and not only fertility – clinics is the necessity of introducing or updating a health-care information technology (health IT) into clinical practice.
The organization of the clinic activity and people is the implementation of the strategy plan. The management control allows to check and improve if the designed organization and workflow fulfills the strategic plan.
KeywordsOrganization Workflow Management Management control Strategy Strategic plan Patient satisfaction
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