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Towards an Integrated Workplace Mediation System: Reflections on the South African Experience

  • Barney JordaanEmail author
  • Greet De Wulf
Chapter
Part of the Industrial Relations & Conflict Management book series (IRCM)

Abstract

Workplace mediation is more than merely a potentially useful process for conflict resolution and disputes in the workplace. Reuben (2005) argues that the new world of work – characterized by a breakdown of hierarchies, de-siloing of functions, flexible job descriptions, and greater employee mobility requires adherence to principles of democratic governance. In this regard, effective and constructive internal dispute resolution systems are a vital consideration for any organization. Workplace mediation, which allows for a large measure of party autonomy and self-determination (Reuben, 2005), plays a critical role here by channeling inevitable tensions in the work environment into a constructive direction, supportive of broader organizational change.

Keywords

Dispute Resolution Conflict Management Workplace Bully World Bank Group Unfair Labour Practice 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Vlerick Business SchoolGentBelgium

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