Mediation and Conflict Coaching in Organizational Dispute Systems

  • Tricia S. JonesEmail author
Part of the Industrial Relations & Conflict Management book series (IRCM)


As new Alternative Dispute Resolution (ADR) processes are developed, it becomes imperative to refine how best to build organizational dispute resolution systems that effectively integrate the various ADR components (e.g., mediation, conflict coaching, facilitation) so that the total system affords coverage of the breadth of the organization’s conflicts. In this case, integration also means allowing conflicts to proceed from one ADR component to another, enabling a disputant to loopback to ADR components not initially utilized, and affording disputants the opportunity to use more than one ADR option simultaneously to support optimal conflict management.


Dispute Resolution Conflict Management Veteran Administration Alternative Dispute Resolution Workplace Bully 
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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.School of Media and CommunicationTemple UniversityPhiladelphiaUSA

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