Looking Back to Leap Forward: The Potential for e-mediation at Work

  • Jennifer ParlamisEmail author
  • Noam Ebner
  • Lorianne D. Mitchell
Part of the Industrial Relations & Conflict Management book series (IRCM)


In this chapter, we provide an overview of the broad field of Online Dispute Resolution (ODR) so that we can set the stage for a more nuanced discussion of how e-mediation might contribute to dispute resolution mechanisms in the workplace. We discuss the context in which e-mediation has developed and grown, and consider non e-commerce uses for e-mediation such as the use of e-mediation in workplace conflicts. The primary aims of this chapter are (a) providing an overview of the ODR field and (b) provoking new and promising areas of expansion for e-mediation generally and in the workplace specifically. We propose several research avenues as well as suggestions for the application of e-mediation to online and on-ground workplace disputes based on relevant research. It is our hope that this chapter encourages further exploration and experimentation in the field of e-mediation at work.


Dispute Resolution Mediation Process Alternative Dispute Resolution Justice Perception Negotiation Support System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Jennifer Parlamis
    • 1
    Email author
  • Noam Ebner
    • 2
  • Lorianne D. Mitchell
    • 3
  1. 1.University of San FranciscoSan FranciscoUSA
  2. 2.Creighton UniversityOmahaUSA
  3. 3.East Tennessee State UniversityJohnson CityUSA

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