An Appreciative Approach to Conflict: Mediation and Conflict Coaching

  • Ross BrinkertEmail author
Part of the Industrial Relations & Conflict Management book series (IRCM)


This chapter seeks to contribute to the 25-year effort to integrate complementary communication interventions like mediation and negotiation into a framework to provide individuals with numerous conflict management options and have options that address conflict at the lowest possible level. More specifically, it aims to build on connections made among conflict coaching and mediation in the workplace. Prior such connections have been made among conflict coaching and dialogue and facilitation and conflict coaching and processes associated with the organizational ombuds role, a role acknowledged as frequently incorporating conflict coaching. However, research on conflict coaching developed in the alternative dispute resolution (ADR) field in direct relationship to mediation is lacking. This chapter offers focused consideration of the relationship between conflict coaching and workplace mediation.


Priority Action Alternative Dispute Resolution Appreciative Inquiry Behavioral Skill Training Content Goal 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Penn State AbingtonAbingtonUSA

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