A Framework for Human-Agent Social Systems: The Role of Non-technical Factors in Operation Success

  • Monika LohaniEmail author
  • Charlene Stokes
  • Natalia Dashan
  • Marissa McCoy
  • Christopher A. Bailey
  • Susan E. Rivers
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 499)


We present a comprehensive framework that identifies a number of factors that impact human-agent team building, including human, agent, and environmental factors. This framework integrates existing empirical work in organization behavior, non-technical training, and human-agent interaction to support successful human-agent operations. We conclude by discussing implications and next steps to evaluate and expand our framework with the aim of guiding future attempts to create efficient human-agent teams and improve mission outcomes.


Social and emotional interaction Human factors Non-technical skills Operation success Human-Agent teams 



This work is funded by the Air Force Research Laboratory.


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Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  • Monika Lohani
    • 1
    Email author
  • Charlene Stokes
    • 1
    • 2
  • Natalia Dashan
    • 1
  • Marissa McCoy
    • 1
  • Christopher A. Bailey
    • 1
  • Susan E. Rivers
    • 1
  1. 1.Department of PsychologyYale UniversityNew HavenUSA
  2. 2.Air Force Research LaboratoryWright-Patterson Air Force BaseDaytonUSA

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