Application of User Experience Map and Safety Map to Design Healthcare Service

  • Jinhua Li
  • Long LiuEmail author
  • Yayan Zheng
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 482)


Design for healthcare service involves two critical issues: imbed safety and expected user experience. Many researches have already been conducted in this area but mostly consider these two issues separately. This paper described a study in 2015 with Chinese designers who work on healthcare service design, to find out the advantage and disadvantage of the methods they used. Obvious unbalanced consideration between safety and experience has been found in their design process. Based on this result, through case study and theoretical analysis, a possibility to combine the experience map of EBD and safety map of FMEA to help designers coping with healthcare service design issues efficiently is proposed. The initial model of this method is discussed and presented in this paper.


User experience Safety Healthcare service Design 


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Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  1. 1.College of Design and InnovationTongji UniversityYangpuChina

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