Virtual Communities of Practice Success in Healthcare Sector: A Comparative Review

  • Haitham AlaliEmail author
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 482)


Many organizations including health care sector, have failed to attain the expected benefits from the knowledge management (KM) initiatives or projects. One of the KM initiatives in health care sector is virtual communities of practice (VCoPs), where practitioners conduct discussions and share experience online. Presently, there is no accepted or overall conceptual framework that addresses the important aspects of effective KM in a way to assist specifically the virtual communities in KM, reflecting the need to review the literature pertaining the VCoPs measurement in order to extract the main taxonomy from the literature. The review shows that research on VCoPs should take into account technical, social, semantic, human, and effectiveness dimensions in measuring the VCoPs success.


Virtual communities of practice Success dimensions Literature review Leximancer Healthcare Knowledge management 


  1. 1.
    Kluwer, W.: Everyone Has a Role in Making the Health Care System a Little More Connected. Managed Care Outlook (2007)Google Scholar
  2. 2.
    Laudon, K.C., Laudon, J.P.: Managing knowledge in the digital firm. In: Management Information Systems: Managing the Digital Firms, 9th ed., pp. 563–618. Prentice Hall, Pearson (2006)Google Scholar
  3. 3.
    DeLone, W.H., McLean, E.R.: The DeLone and McLean model of information systems success: a ten-year update. J. Manag. Inf. Syst. 19(4), 9–30 (2003)Google Scholar
  4. 4.
    Wu, J.-H., Wang, Y.-M.: Measuring KMS success: a respecification of the DeLone and McLean’s model. Inf. Manag. 43, 728–739 (2006)CrossRefGoogle Scholar
  5. 5.
    Teece, D.: Strategic for managing knowledge assets: the role of firm structure and industrial context. Long Range Plan. 33(1), 35–54 (2000)CrossRefGoogle Scholar
  6. 6.
    Kankanhalli, A., Tanudidjaja, F., Sutanto, J., Tan, B.C.: The role of IT in successful knowledge management initiatives. Commun. ACM 46(9), 487–505 (2003)CrossRefGoogle Scholar
  7. 7.
    Maier, R., Remus, U.: Defining process-oriented knowledge management strategies. Knowl. Process Manage. 9(2), 103–118 (2002)CrossRefGoogle Scholar
  8. 8.
    Storey, J., Barnett, E.: Knowledge management initiatives: learning from failure. J. Knowl. Manage. 4(2), 145–156 (2000)CrossRefGoogle Scholar
  9. 9.
    Wenger, E., Snyder, W.M.: Communities of Practice: the organizational Frontier. Harvard Bus. Rev. 78, 139–145 (2000)Google Scholar
  10. 10.
    McNurlin, B., Sprague, R.: Supporting collaboration. In: Information Systems Management in Practice, 7th ed. Prentice Hall, Pearson (2006)Google Scholar
  11. 11.
    Storey, J., Barnett, E.: Knowledge management initiatives: learning from failure. J. Knowl. Manage. 145–156 (2000)Google Scholar
  12. 12.
    DeLone, W., McLean, E.: Information systems success: the quest for the dependent variable. Inf. Syst. Res. 3(1), 60–95 (1992)CrossRefGoogle Scholar
  13. 13.
    Yusof, M.M., Kuljis, J., Papazafeiropoulou, A., Stergioulas, L.K.: An evaluation framework for Health Information Systems: human, organization and technology-fit factors (HOT-fit). Int. J. Med. Inform. 77(6), 386–398 (2008)CrossRefGoogle Scholar
  14. 14.
    Nonaka, I., Reinmoller, P., Toyama, R.: Integrated information technology systems for knowledge creation. In: Handbook of Organizational Learning and Knowledge, pp 827–848. Meinolf Dierkes (2001)Google Scholar
  15. 15.
    Salim, J., Yahya, Y., Rashid, N.R.M., Hamdan, A.R., Deraman, A., Mohd. Amin, H., Aris, A., Oth, M.S.: Cultural behavioural based model to a Holistic Knowledge Management System. In: 3rd International Symposium on Information Technology (ITSim2008), Kuala Lumpur. IEEE (2008)Google Scholar
  16. 16.
    Davenport, T., Prusak, L.: Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston, MA (1998)Google Scholar
  17. 17.
    Fernandez, I., Gonzalez, A., Sabherwal, R.: Knowledge Management, Solutions, Technology. Prentice-Hall, Inc. (2004)Google Scholar
  18. 18.
    WHO: Bridging the “know-do” gap in global health. World Health Organization. Accessed May 2010
  19. 19.
    Poynard, T., Munteanu, M., Ratziu, V., Benhamou, Y., Vincent, M.D., Taieb, J., Opolon, P.: Truth survival in clinical research: an evidence-based? Ann. Internet Med. 136(12), 888–895 (2002)CrossRefGoogle Scholar
  20. 20.
    Pablos, A.: WHO meeting on knowledge translation in global health: a link to policy and action. Paper presented at the knowledge management and health, 10–12 Oct 2005Google Scholar
  21. 21.
    Parboosingh, J.T.: Physician communities of practice: where learning and practice are inseparable. J. Continuing Educ. Health Prof. 22(4), 230–236 (2002)CrossRefGoogle Scholar
  22. 22.
    Lave, J., Wenger, E.: Situated Learning: Legitimate Peripheral Participation. Cambridge University Press, Cambridge (1991)CrossRefGoogle Scholar
  23. 23.
    Johnson, C.M.: A survey of current research on online communities of practice. Internet Higher Educ. 4(1), 45–60 (2001)CrossRefGoogle Scholar
  24. 24.
    Lunday, J.: The contribution of Communities of Practice to the global health agenda. Int. J. Ther. Rehabil. 16(6), 306 (2009)CrossRefGoogle Scholar
  25. 25.
    Wenger, E., McDermott, R., Snyder, W.: Cultivating Communities of Practice: a Guide to Managing Knowledge. Harvard University Press, Cambridge, MA (2002)Google Scholar
  26. 26.
    Wenger, E.: Learning, technology and community. (2005)
  27. 27.
    Vavasseur, C.B., MacGregor, S.K.: Extending content-focused professional development through online communities of practice. J. Res. Technol. Educ. 40(4), 517–536 (2008)CrossRefGoogle Scholar
  28. 28.
    Zhang, W., Watts, S.; Knowledge adoption in online communities of practice. ICIS 2003 Proceedings, pp. 96–109 (2003)Google Scholar
  29. 29.
    Russell, J., Greenhalgh, T., Boynton, P., Rigby, M.: Soft networks for bridging the gap between research and practice: illuminative evaluation of CHAIN. BMJ 328(7449), 1174 (2004)CrossRefGoogle Scholar
  30. 30.
    Ho, K., Jarvis Selinger, S., Norman, C.D., Li, L.C., Olatunbosun, T., Cressman, C., Nguyen, A.: Electronic communities of practice: guidelines from a project. J. Continuing Educ. Health Prof. 30(2), 139–143 (2010)CrossRefGoogle Scholar
  31. 31.
    Armstrong, K., Kendall, E.: Translating knowledge into practice and policy: the role of knowledge networks in primary health care. Health Inf. Manage. J. 39(2), 9–17 (2010)Google Scholar
  32. 32.
    Stergiou, N., Georgoulakis, G., Margari, N., Aninos, D., Stamataki, M., Stergiou, E., Pouliakis, A., Karakitsos, P.: Using a web-based system for the continuous distance education in cytopathology. Int. J. Med. Informatics 78(12), 827–838 (2009)CrossRefGoogle Scholar
  33. 33.
    Dubé, L., Bourhis, A., Jacob, R.: The impact of structuring characteristics on the launching of virtual communities of practice. J. Organ. Change Manage. 18(2), 145–166 (2005)CrossRefGoogle Scholar
  34. 34.
    Ackerman, M.S.: Augmenting organizational memory: a field study of answer garden. ACM Trans. Inf. Syst. (TOIS) 16(3), 203–224 (1998)CrossRefGoogle Scholar
  35. 35.
    Rosenbaum, H., Shachaf, P.: A structuration approach to online communities of practice: the case of Q&A communities. J. Am. Soc. Inform. Sci. Technol. 61(9), 1933–1944 (2010)CrossRefGoogle Scholar
  36. 36.
    Fang, Y.H., Chiu, C.M.: In justice we trust: exploring knowledge-sharing continuance intentions in virtual communities of practice. Comput. Hum. Behav. 26(2), 235–246 (2010)CrossRefGoogle Scholar
  37. 37.
    Yu, T.K., Lu, L.C., Liu, T.F.: Exploring factors that influence knowledge sharing behavior via weblogs. Comput. Hum. Behav. 26(1), 32–41 (2010)CrossRefGoogle Scholar
  38. 38.
    Lin, M.J.J., Hung, S.W., Chen, C.J.: Fostering the determinants of knowledge sharing in professional virtual communities. Comput. Hum. Behav. 25(4), 929–939 (2009)CrossRefGoogle Scholar
  39. 39.
    Yang, H.L., Lai, C.Y.: Motivations of Wikipedia content contributors. Comput. Hum. Behav. 26(6), 1377–1383 (2010)CrossRefGoogle Scholar
  40. 40.
    Chiu, C.M., Hsu, M.H., Wang, E.T.G.: Understanding knowledge sharing in virtual communities: an integration of social capital and social cognitive theories. Decis. Support Syst. 42(3), 1872–1888 (2006)CrossRefGoogle Scholar
  41. 41.
    Wasko, M.M.L., Teigland, R., Faraj, S.: The provision of online public goods: examining social structure in an electronic network of practice. Decis. Support Syst. 47(3), 254–265 (2009)CrossRefGoogle Scholar
  42. 42.
    Urbach, N., Smolnik, S., Riempp, G.: An empirical investigation of employee portal success. J. Strateg. Inf. Syst. 19(3), 184–206 (2010)CrossRefGoogle Scholar
  43. 43.
    Chen, C.J., Hung, S.W.: To give or to receive? Factors influencing members’ knowledge sharing and community promotion in professional virtual communities. Inf. Manag. 47(4), 226–236 (2010)CrossRefGoogle Scholar
  44. 44.
    Kuo, B., Young, M.L., Hsu, M.H., Lin, C., Chiang, P.C.: A study of the cognition-action gap in knowledge management. In: International Conference on Information Systems (ICIS) 2003 (2003)Google Scholar
  45. 45.
    Booth, A., Sutton, A., Falzon, L.: Working together: supporting projects through action learning. Health Inf. Libr. J. 20(4), 225–231 (2003)CrossRefGoogle Scholar
  46. 46.
    Brooks, F., Scott, P.: Exploring knowledge work and leadership in online midwifery communication. J. Adv. Nurs. 55(4), 510–520 (2006)CrossRefGoogle Scholar
  47. 47.
    Clarke, A., Lewis, D., Cole, I., Ringrose, L.: A strategic approach to developing e learning capability for healthcare. Health Inf. Libr. J. 22(2), 33–41 (2005)CrossRefGoogle Scholar
  48. 48.
    Brooks, F., Scott, P.: Knowledge work in nursing and midwifery: an evaluation through computer-mediated communication. Int. J. Nurs. Stud. 43(1), 83–97 (2006)CrossRefGoogle Scholar
  49. 49.
    Docherty, C., Hoy, D., Topp, H., Trinder, K.: eLearning techniques supporting problem based learning in clinical simulation. Int. J. Med. Informatics 74(7–8), 527–533 (2005)CrossRefGoogle Scholar
  50. 50.
    Beer, M., Slack, F., Armitt, G.: Collaboration and teamwork: Immersion and presence in an online learning environment. Inf. Syst. Front. 7(1), 27–37 (2005)CrossRefGoogle Scholar
  51. 51.
    Jennex, M.E.: Knowledge management success models. Knowledge Management: Concepts, Methodologies, Tools, and Applications, pp. 32–40. IGI Global, New York (2008)CrossRefGoogle Scholar
  52. 52.
    Tremblay, D.-G.: Communities of practice (CoP): implementation challenges of e-working. J. E-Working 1, 69–82 (2007)Google Scholar
  53. 53.
    Maier, R.: Knowledge Management Systems Information and Communication Technologies for Knowledge Management. Springer, New York (2007)Google Scholar

Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  1. 1.Amman Arab UniversityAmmanJordan

Personalised recommendations