Expression of Emotions by a Service Robot: A Pilot Study

  • Angela Giambattista
  • Luís Teixeira
  • Hande AyanoğluEmail author
  • Magda Saraiva
  • Emília Duarte
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9748)


A successful Human-Robot Interaction (HRI) depends on the empathy that the robot has the capability of instantiating on the user, namely through the expression of emotions. In this pilot study, we examined the recognition of emotions being expressed by a service robot in a virtual environment (VE), by university students. The VE was a corridor, neutral in terms of context of use. The robot’s facial expressions, body movements, and displacement were manipulated to express eight basic emotions. Results showed that participants had difficulties in recognizing the emotions (33% of success). Also, results suggested that the participants established empathy with the robot. Further work is needed to improve the emotional expression of this robot, which aims to interact with hospitalized children.


Human robot interaction Emotional design User experience Healthcare Service robot 



The authors would like to thank Isabel Ferreira and João Sequeira, from the MOnarCH Project for the encouragement and the opportunity to use the virtual prototype of the robot.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Angela Giambattista
    • 1
  • Luís Teixeira
    • 2
  • Hande Ayanoğlu
    • 2
    Email author
  • Magda Saraiva
    • 2
  • Emília Duarte
    • 2
  1. 1.DICDEA DepartmentSecond University of NaplesAversaItaly
  2. 2.UNIDCOMIADE – Creative UniversityLisbonPortugal

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