Abstract
Service provisioning can be performed through a public multi-customer operator, in which case the power utility effort is mainly focused on adequately defining the service, contracting the provider’s agreement on the quality of the delivered service (Service Level Agreement , SLA) and assuring that the provider delivers the contracted service level.
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© 2017 Springer International Publishing Switzerland
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Samitier, C. (2017). Service Provisioning, Quality of Service, and SLA. In: Samitier, C. (eds) Utility Communication Networks and Services. CIGRE Green Books(). Springer, Cham. https://doi.org/10.1007/978-3-319-40283-3_8
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DOI: https://doi.org/10.1007/978-3-319-40283-3_8
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Publisher Name: Springer, Cham
Print ISBN: 978-3-319-40282-6
Online ISBN: 978-3-319-40283-3
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