Management Myth # 7—A Technically Superior Workforce is a Pathway to a High-Performing Business

Abstract

Marcia faces a dilemma. One of her five production teams is performing well below her expectations. She ponders the array of options available to her to improve the team’s performance. Is the poor performance due to a lack of technical know-how, she wonders. Could the problem be non-technical, such as a lack of team work? Could the substandard performance be about the team’s inability to solve some of the challenging problems they face from the company’s demanding customers? So many questions to consider.

The myth that a technically superior workforce is a pathway to a high-performing business overrates job-centered training and underrates person-centered and problem-centered learning.