Information Security Application Design: Understanding Your Users

  • Ranjan BhattaraiEmail author
  • Ger Joyce
  • Saurabh Dutta
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9750)


The basis of Human-Centered Design is the understanding of users’ goals and needs. One way to empathize with users is to create Personas. Yet, traditional methods of creating Personas are time-consuming. In this work, members of the Rapid7 User Experience team illustrate how they have quickly created Personas using the Proto-Persona method. The method, which encapsulates a collective set of beliefs that an organization has about their users, enabled our organization to capture stories of 80 characters. Refining these during the process, resulted in 16 Proto-Personas, which were visualized within a Persona Ecosystem. This Ecosystem, and the Personas within, has allowed Rapid7 to design the right Information Security applications for the right users at the right time.


Personas Proto-Persona Agile User research 


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Rapid7BostonUSA

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