Abstract
No-show causes disruption of normal clinic flow, resulting in longer waiting times for diagnostic appointments for other patients, wasted resources and reduced efficiency. In nuclear medicine the consequences are far-reaching due to the additional high costs of radiopharmaceuticals, time of the high educated staff and the reservation of expensive camera time. Investigating no-show asks for a clear definition suitable a for nuclear medicine ward. There are different ways to address the problem like using a reminder system (letters/telephone call/text messages) or introducing a fine for no-show.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Atkinson AA, Banker RD, Kaplan RS, Young SM. Management accounting. Prentice Hall. 1997. p. 269ā6.
Brush J, Boyd K, Chappell F, Crawford F, Dozier M, Fenwick E, et al. The value of FDG positron emission tomography/computerised tomography (PET/CT) in pre-operative staging of colorectal cancer: a systematic review and economic evaluation. Health Technol Assess 2011;15(35). From: Department of Health. A framework for the development of positron emission tomography (PET) services in England 2005. and National Cancer Research Institute. A framework for PET research in the UK. 2007.
Da Costa TM, SalomĆ£o PL, Martha AS, Pisa IT, Sigulem D. The impact of short message service text messages sent as appointment reminders to patientsā cell phones at outpatient clinics in SĆ£o Paulo, Brazil. Int J of Med Inform. 2010;79:65ā70.
Fairhurst A, Sheikh K. Texting appointment reminders to repeated non-attenders in primary car: randomised controlled study. Qual Saf Health Care. 2008;17(5):373ā6.
Geest van der L, Colenberg S, Scholten C, Rapport No Show in ziekenhuizen in de Amsterdamse regio, Research voor Beleid/SIGRA, Leiden/Amsterdam, maart 1998.
Guy R, Hocking J, Wand H, Stott S, Ali H, Kaldor J. How effective are short message service reminders at increasing clinic attendance? A meta-analysis and systematic review. Health Serv Res. 2012;47(2):614ā32.
Hixon AL, Chapman RW, Nuovo J. Failure to keep clinic appointments: implications for residency education and productivity. Fam Med. 1999;9:627ā30.
Junod Perron JN, Dao MD, Righini NC, Humair JP, Broers B, Narring F, Haller DM, Gaspoz JM. Text-messaging versus telephone reminders to reduce missed appointments in an academic primary care clinic: a randomized controlled trial. BMC Health Serv Res. 2013;13:125.
Quattlebaum TG, Darden PM, Sperry JB. Effectiveness of Computer-Generated Appointment Reminders. Pediatrics. 1991;4:80ā5.
Kaandorp GC, Koole G. Optimal outpatient appointment scheduling, Health Care Manage Sci, Springer science + Business Media. 2007;10:217ā29.
Lauwerens K. No-show: inkomstenderving in de ziekenhuissector door verzuim van poliklinische patienten, Rotterdam: Erasmus Universiteit; 2003.
Moser SE. Effectiveness of post card appointment reminders. Family Practice Res Journal. 1994;3:281ā8.
Parikh A, Gupta K, Wilson AC, Fields K, Cosgrove NM, Kostis JB. The effectiveness of outpatient appointment reminder systems in reducing No-show rates. Am J Med. 2010;123(6):542ā8.
PĆ©rez E, Ntaimo L, MalavĆ© CO, Bailey C, McCormack P. Stochastic online appointment scheduling of multi-step sequential procedures in nuclear medicine. Health Care Manag Sci. 2013;16:281ā99.
Stubbs ND, Geraci SA, Stephenson PL, Jones DB, Sanders S. Methods to reduce outpatient Non-attendance. Am J Med Sci. 2012;344(3):211ā9.
Upshaw C, Lee RB, Rivard AL. Process improvement decreases no show rates for pediatric cardiac MR imaging with anesthesia. J Cardiovasc Magn Reson. 2013;15 suppl 1:283.
Xakellis GC, Benett A. Improving clinic efficiency of a family medicine teaching clinic. Fam Med. 2001;7:533ā8.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
Ā© 2017 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Lauwerens-Daniƫls, K., Freese, J. (2017). No-Show with Particular Emphasis on Nuclear Medicine. In: Glaudemans, A., Medema, J., van Zanten, A., Dierckx, R., Ahaus, C. (eds) Quality in Nuclear Medicine. Springer, Cham. https://doi.org/10.1007/978-3-319-33531-5_24
Download citation
DOI: https://doi.org/10.1007/978-3-319-33531-5_24
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-33529-2
Online ISBN: 978-3-319-33531-5
eBook Packages: MedicineMedicine (R0)