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Teamwork, Leadership, and Continuous Improvement

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Quality in Nuclear Medicine

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Abstract

In this chapter, we describe the enhanced TeamSTEPPS® curriculum as fundament to creating a “culture of continuous improvement” in nuclear medicine. This evidence-based and modular teamwork system is deployed in concordance with a novel medical leadership development program. It provides a comprehensive and practical approach to improve performance and patient safety within nuclear medicine departments, hence across numerous multidisciplinary patient journeys that are influenced by effective (nuclear) medical imaging. The stepped approach of implementing and sustaining a shift towards a just and blame-free culture of multidisciplinary teamwork is described.

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Notes

  1. 1.

    Informal exchange of experiences among master trainers during plenary discussion at the 2014 National TeamSTEPPS Conference (Minneapolis/St Pauls, Minnesota, USA) (Keijser 2014).

  2. 2.

    See footnote 1.

  3. 3.

    TeamSTEPPS is a registered trademark of the US Department of Defense, Falls Church, VA, and the Agency for Healthcare Research and Quality (an agency of the US Department of Health and Human Services), Rockville, MD.

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Author information

Authors and Affiliations

  1. University of Twente, Enschede, The Netherlands

    Wouter A. Keijser MD

  2. Management and Organizational Behavior; Faculty of Behavioural, Management and Social Sciences, Health Information Management SL, Barcelona, Spain

    Wouter A. Keijser MD

Authors
  1. Wouter A. Keijser MD
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Corresponding author

Correspondence to Wouter A. Keijser MD .

Editor information

Editors and Affiliations

  1. Medicine and Molecular Imaging, University Medical Center Groningen, Groningen, Groningen, The Netherlands

    Andor W.J.M. Glaudemans

  2. Nuclear Medicine and Molecular Imaging, University Medical Center Groningen, Groningen, Groningen, The Netherlands

    Jitze Medema

  3. Nuclear Medicine and Molecular Imaging, University Medical Center Groningen, Groningen, Groningen, The Netherlands

    Annie K. van Zanten

  4. Nuclear Medicine and Molecular Imaging, University Medical Center Groningen, Groningen, Groningen, The Netherlands

    Rudi A.J.O. Dierckx

  5. Dutch Institute for Healthcare Improvement, Utrecht, The Netherlands

    C.T.B. (Kees) Ahaus

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Keijser, W.A. (2017). Teamwork, Leadership, and Continuous Improvement. In: Glaudemans, A., Medema, J., van Zanten, A., Dierckx, R., Ahaus, C. (eds) Quality in Nuclear Medicine. Springer, Cham. https://doi.org/10.1007/978-3-319-33531-5_19

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  • DOI: https://doi.org/10.1007/978-3-319-33531-5_19

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-33529-2

  • Online ISBN: 978-3-319-33531-5

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