Advertisement

Review of Product-Service System Design Methods

  • Eugenia Marilungo
  • Margherita PeruzziniEmail author
  • Michele Germani
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 467)

Abstract

Many researchers have been recently approached the integration of products and services since its relevance in modern industrial scenarios. Despite several authors investigated such topics and defined methods to support companies in product-service ideation and design, they proposed methodologies tailored on specific issues: PSS assessment, requirements elicitation, functional modelling, etc. Anyway, neither of them has found an integration among almost of such methods. This paper presents a review of the current literature approaching PSS design and assessment along the last fifteen years. This due to there are different perspectives to frame PSS. According to this context, the paper gives an overview of PSS development in manufacturing industry, laying the groundwork for designers to develop an integrated tool able to incorporate some of the design methodologies and support manufacturing companies involved in the proposal of the PSS instead of traditional product.

Keywords

PSS (Product-Service System) PSS sustainability PSS design PSS assessment Business model 

References

  1. 1.
    Manzini, E., Vezzoli, C.: A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize. J. Clean. Prod. 11, 851–857 (2003)CrossRefGoogle Scholar
  2. 2.
    Cavalieri, S., Pezzotta, G.: Product–service systems engineering: state of the art and research challenges. Comput. Ind. 63(4), 278–288 (2012)CrossRefGoogle Scholar
  3. 3.
    Peruzzini, M., Germani, M., Favi, C.: Shift from PLM to SLM: a method to support business requirements elicitation for service innovation. In: Rivest, L., Bouras, A., Louhichi, B. (eds.) PLM 2012. IFIP AICT, vol. 388, pp. 111–123. Springer, Heidelberg (2012)Google Scholar
  4. 4.
    Hernández Pardo, R.J., Bhamra, T., Bhamra, R.: Sustainable product service systems in small and medium enterprises (SMEs): opportunities in the leather manufacturing industry. Sustainability 4(2), 175–192 (2012)CrossRefGoogle Scholar
  5. 5.
    Ghaziani, A., Ventresca, M.: Keywords and cultural change: frame analyses of business model public talk, 1975 to 2000. Sociol. Forum 20(4), 523–529 (2005)CrossRefGoogle Scholar
  6. 6.
    Peppard, J., Rylander, A.: From value chain to value network: insights for mobile operators. Eur. Manag. J. 24(2–3), 128–141 (2006)CrossRefGoogle Scholar
  7. 7.
    Furrer, O.: Le rôle stratégique des services autour des produits. Revue Française de Gestion 113, 98–108 (2007)Google Scholar
  8. 8.
    Thoben, K.D., Jagdev, H., Eschenbaecher, J.: Extended products: evolving traditional product concepts. In: 7th International Conference on Concurrent Enterprising, Bremen (2001)Google Scholar
  9. 9.
    Hippel, E.: Democratizing Innovation. MIT Press, Cambridge (2005)Google Scholar
  10. 10.
    Aurich, J.C., Mannweiler, E., Schweitzer, E.: How to design and offer services successfully. CIRP J. Manuf. Sci. Technol. (2010). doi: 10.1016/j.cirpj.2010.03.002 Google Scholar
  11. 11.
    Mont, O.: What is behind meagre attempts to sustainable consumption? Institutional and product-service systems perspective. In: Proceedings of the International Workshop, Driving Forces and Barriers to Sustainable Consumption, Leeds, UK (2004)Google Scholar
  12. 12.
    Tukker, A.: Eight types of product-service system: eight ways to sustainability? Experiences from SusProNet. Bus. Strategy Environ. 13(4), 246–260 (2004)CrossRefGoogle Scholar
  13. 13.
    Alix, T., Zacharewicz, G.: Product-service systems scenarios simulation based on G-DEVS/HLA: generalized discrete event specification/high level architecture. Comp. Ind. 63, 370–378 (2012)CrossRefGoogle Scholar
  14. 14.
    Mont, O.: Clarifying the concept of product-service system. J. Clean. Prod. 10(3), 237–245 (2002)CrossRefGoogle Scholar
  15. 15.
    Schuh, G., Friedli, T., Gebauer, H.: Fit for Service e Industrie als Dienstleister. Hanser, Munchen Wien (2004)Google Scholar
  16. 16.
    Aurich, J.C., Fuchs, C., Wagenknecht, C.: Life cycle oriented design of technical product-service systems. J. Clean. Prod. 14, 1480–1494 (2006)CrossRefGoogle Scholar
  17. 17.
    Kimita, K, Shimomura, Y.: Development of the design guideline for product-service systems. In: 6th CIRP International Conference on Industrial Product-Service Systems, Windsor, Canada (2014)Google Scholar
  18. 18.
    Brady, T., Davies, A., Gann, D.M.: Creating value by delivering integrated solutions. Int. J. Project Manag. 23(5), 360–365 (2005)CrossRefGoogle Scholar
  19. 19.
    Wiesner, S., Padrock, P., Thoben, K.D.: Extended product business model development in four manufacturing case studies. In: 6th CIRP International Conference on Industrial Product-Service Systems, Windsor, Canada, vol. 16, pp. 110—115 (2014)Google Scholar
  20. 20.
    Goedkoop, M.J., van Halen, C.J.G., te Riele, H.R.M., Rommens, P.J.M.: Product service systems, ecological and economic basics. Report for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ) (1999)Google Scholar
  21. 21.
    Brandstötter, M., Haberl, M., Knoth, R., Kopacek, B., Kopacek, P.: IT on demand- towards an environmental conscious service system for Vienna. In: Proceedings of EcoDesign 2003: Third International Symposium on Environmentally Conscious Design and Inverse Manufacturing, Japan, pp. 799—802 (2003)Google Scholar
  22. 22.
    Baines, T.S., Lightfoot, H.W., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A., Tiwari, A., Alcock, J.R., Angus, J.P., Bastl, M., Cousens, A., Irving, P., Johnson, M., Kingston, J., Lockett, H., Martinez, V., Michele, P., Tranfield, D., Walton, I.M., Wilson, H.: State-of-the-art in product-service systems. Proc. Inst. Mech. Eng. Part B: J. Eng. Manuf. 221(10), 1543–1552 (2007)CrossRefGoogle Scholar
  23. 23.
    Aurich, J.C., Fuchs, C., Wagenknecht, C.: Life cycle oriented design of technical product-service systems. J. Clean. Prod. 14(17), 1480–1494 (2006)CrossRefGoogle Scholar
  24. 24.
    Garetti, M., Rosa, P., Terzi, S.: Life cycle simulation for the design of product-service systems. Comp. Ind. 63, 361–369 (2012)CrossRefGoogle Scholar
  25. 25.
    Miller, D., Hope, Q., Eisenstat, R., Foote, N., Galbraith, J.: The problem of solutions: balancing clients and capabilities. Bus. Horiz. 45(2), 3–12 (2002)CrossRefGoogle Scholar
  26. 26.
    Wiesner, S., Peruzzini, M., Doumeingts, G., Thoben, K.D.: Requirements engineering for servitization in manufacturing service ecosystems (MSEE). In: Shimomura, Y., Kimita, K. (eds.) The Philosopher’s Stone for Sustainability. Springer, Heidelberg (2012)Google Scholar
  27. 27.
    Thompson, K.: A taxonomy of virtual business networks. The Bumble Bee (2005)Google Scholar
  28. 28.
    Cohen, L.: Quality Function Deployment, How to Make QFD Work for You. Addison-Wesley, Reading (1995)Google Scholar
  29. 29.
    Halen, C.V., Vezzoli, C., Wimmer, R.: Methodology for Product Service System Innovation. How to Implement Clean, Clever and Competitive Strategies in European Industries. Royal Van Gorcum, Assen (2005)Google Scholar
  30. 30.
    Arai, T., Shimomura, Y.: Proposal of service CAD system - a tool for service engineering. Ann. CIRP 53(1), 397 (2004)CrossRefGoogle Scholar
  31. 31.
    Shimomura, Y., Tomiyama, T.: Service modeling for service engineering. IFIP Int. Fed. Inf. Process. 167, 31 (2005)CrossRefGoogle Scholar
  32. 32.
    Sakao, T., Shimomura, Y.: Service engineering: a novel engineering discipline for producers to increase value combining service and product. J. Clean. Prod. 15(6), 590–604 (2007)CrossRefGoogle Scholar
  33. 33.
    Maisenbachera, S., Weidmanna, D., Kaspereka, D., Omer, M.: Applicability of agent-based modeling for supporting product-service system development. In: Proceedings of the 6th CIRP Conference on Industrial Product-Service Systems, vol. 16, pp. 356–361 (2014)Google Scholar
  34. 34.
    Geum, Y., Park, Y.: Designing the sustainable product-service integration: a product-service blueprint approach. J. Cleaner Prod. 19, 1601–1614 (2011)CrossRefGoogle Scholar
  35. 35.
    Marilungo, E., Peruzzini, M., Germani, M.: An integrated method to support PSS design within the virtual enterprise. In: 7th Industrial Product-Service Systems Conference, Saint Etienne, France (2015)Google Scholar
  36. 36.
    Patel, N., Hlupic, V.: Dynamic business process modelling (BPM) for business process change. Int. J. Simul. Syst. Sci. Tech. 2(2), 51–64 (2001)Google Scholar
  37. 37.
    McAloone, T.C., Mougaard, K., Restrepo, J., Knudsen, S.: Eco-innovation in the value chain. In: Internation Design Conference, Bubrovinik, Croatia (2010)Google Scholar
  38. 38.
    Adams, W.M.: The future of sustainability: re-thinking environment and development in the twenty-first century. Technical report, IUCN Renowned Thinkers Meeting (2006)Google Scholar
  39. 39.
    Baines, T.S., Lightfoot, H., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A., Tiwari, A., Alcock, J.R., Angus, J.P., Bastl, M., Cousens, A., Irving, P., Johnson, M., Kingston, J., Lockett, H., Martinez, V., Michele, P., Tranfield, D., Walton, I.M., Wilson, H.: State of the art in product-service system. J. Eng. Manuf. 221, 1543–1552 (2007)CrossRefGoogle Scholar
  40. 40.
    Favi, C., Peruzzini, M., Germani, M.: A lifecycle design approach to analyse the eco-sustainability of industrial products and product-service systems. In: Marjanovic, S., Pavkovic, B. (eds.) International Design Conference, pp. 879–888 (2012)Google Scholar
  41. 41.
    Stahel, W.: The utilization-focused service economy, resource efficiency and product- life extension. In: Allenby, B., Richard, D. (eds.) The Greening of Industrial Ecosystem, pp. 178–190. National Academy Press, Washington, DC (1994)Google Scholar
  42. 42.
    Jeswiet, J.: A definition for life cycle engineering. In: 36th International Seminar on Manufacturing Systems, Saarbrucken, Germany (2003)Google Scholar
  43. 43.
    ISO 14040:2006 Environmental Management - Life Cycle Assessment - Principles and Framework (2006)Google Scholar
  44. 44.
    Woodward, D.G.: Life cycle costing – theory, information acquisition and application. J. Proj. Manag. 15(6), 335–344 (1997)CrossRefGoogle Scholar
  45. 45.
    Weidema, B.: The integration of economic and social aspects in life cycle impact assessment. J. Life Cycle Assess. 11(1), 89–96 (2006)CrossRefGoogle Scholar
  46. 46.
    Young, G.: Design thinking and sustainability (2010)Google Scholar
  47. 47.
    Peruzzini, M., Germani, M., Marilungo, E.: A sustainability lifecycle assessment of products and services for the extended enterprise evolution. In: Bernard, A., Rivest, L., Dutta, D. (eds.) Product Lifecycle Management for Society. Springer, Heidelberg (2013)Google Scholar
  48. 48.
    Peruzzini, M., Marilungo, E., Germani, M.: Product-service sustainability assessment in virtual manufacturing enterprises. In: Camarinha-Matos, L.M., Scherer, R.J. (eds.) Collaborative Systems for Reindustrialization. Springer, Heidelberg (2013)Google Scholar
  49. 49.
    Kwak, M., Kim, H.: Economic and environmental impacts of product service lifetime: a life-cycle perspective. In: Meier, H. (ed.) Product-Service Integration for Sustainable Solutions. Springer, Heidelberg (2013)Google Scholar
  50. 50.
    Osterwalder, A., Pigneur, Y., Tucci, C.L.: Clarifying business models: origins, present and future of the concept. Commun. Assoc. Inf. Syst. 15, 1–40 (2005)Google Scholar
  51. 51.
    Mont, O.: Product–service system: Panacea or myth? (Doctoral thesis). Retrieved from the National Library of Sweden database 91-88902-33-1 (2004)Google Scholar
  52. 52.
    Barquet, A.P.B., de Oliveira, M.G., Amigo, C.R., Cunha, V.P., Rozenfeld, H.: Employing the business model concept to support the adoption of product–service systems (PSS). Ind. Mark. Manag. 42, 693–704 (2013)CrossRefGoogle Scholar

Copyright information

© IFIP International Federation for Information Processing 2016

Authors and Affiliations

  • Eugenia Marilungo
    • 1
  • Margherita Peruzzini
    • 2
    Email author
  • Michele Germani
    • 1
  1. 1.Polytechnic University of MarcheAnconaItaly
  2. 2.University of Modena and Reggio EmiliaModenaItaly

Personalised recommendations