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A Framework to Capture and Share Knowledge Using Storytelling and Video Sharing in Global Product Development

  • Joseph P. ZammitEmail author
  • James Gao
  • Richard Evans
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 467)

Abstract

In global engineering enterprises, information and knowledge sharing are critical factors that can determine a project’s success. This statement is widely acknowledged in published literature. However, according to some academics, tacit knowledge is derived from a person’s lifetime of experience, practice, perception and learning, which makes it hard to capture and document in order to be shared. This project investigates if social media tools can be used to improve and enable tacit knowledge sharing within a global engineering enterprise. This paper first provides a brief background of the subject area, followed by an explanation of the industrial investigation, from which the proposed knowledge framework to improve tacit knowledge sharing is presented. This project’s main focus is on the improvement of collaboration and knowledge sharing amongst product development engineers in order to improve the whole product development cycle.

Keywords

Knowledge management Product development Product validation and testing Social media tools Tacit knowledge 

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Copyright information

© IFIP International Federation for Information Processing 2016

Authors and Affiliations

  1. 1.Faculty of Engineering and ScienceUniversity of GreenwichChathamUK
  2. 2.Westminster Business SchoolUniversity of WestminsterLondonUK

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