The Application of a Business Process Modeling Architecture in the Supply Chain of a Manufacturing Company: A Case Study

  • Nikolaos A. Panayiotou
  • Vasileios P. StavrouEmail author
  • Sotiris P. Gayialis
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)


Business process modeling is aimed at the design and documentation of business processes. Business process models are used to analyze processes, to reduce their complexity, to evaluate their performance and finally to assist business process improvement. In this light, a number of modeling architectures, methods and tools have been developed in order to assist scientists and practitioners to model and manage business processes. In addition, supply chain management importance is increasingly being recognized as it integrates and synchronizes business processes across the extended supply chains.

This paper deals with the application of a specific business process modeling architecture in order to design supply chain processes in the case of a SME manufacturing company. The modeling architecture has been developed in the context of the “Odysseus” research project, which deals with the management of demand variability in modern supply chains. The architecture covers different supply chain views such as processes and activities, organization, information systems, risk management and decision making. These views are covered by the modeling architecture using nine selected and interconnected ARIS methods. The architecture is applied in a Greek SME company producing electrical equipment. The production process of the equipment consists of in-house as well as sub-contracted phases performed by Greek and European manufacturers. The coordination of the related supply chain processes is performed by the company under discussion. Due to the extended degree of collaboration, the need for accurate planning, coordination and controlling in the supply chain is highly increased, making business process modeling an ideal enabling approach.


Business processes modeling Architecture ARIS methods Case study Manufacturing company Subcontractors 



The research efforts described in this paper are part of the research project “A Holistic Approach for Managing Variability in Contemporary Global Supply Chain Networks” in research action: “Thales—Support of the interdisciplinary and/or inter-institutional research and innovation” which is implemented under the Operational Programme: Education and Lifelong Learning, NSRF 2007–2013 and is co-funded by European Union (European Social Fund) and Greek Government.


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Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  • Nikolaos A. Panayiotou
    • 1
  • Vasileios P. Stavrou
    • 1
    Email author
  • Sotiris P. Gayialis
    • 1
  1. 1.Sector of Industrial Management and Operational Research, School of Mechanical EngineeringNational Technical University of AthensZografos, AthensGreece

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