With a conversational interface, people can speak to their smartphones and other smart devices in a natural way in order to obtain information, access Web services, issue commands, and engage in general chat. This chapter presents some examples of conversational interfaces and reviews technological advances that have made conversational interfaces possible. Following this, there is an overview of the technologies that make up a conversational interface.
- Virtual personal assistant
- Voice search
- Smart watch
- Social robot
- Internet of Things
- Semantic Web
- Artificial intelligence (AI)
- Machine learning
- Enterprise assistants
Good morning, Theodore. You have a meeting in five minutes. Do you want to try getting out of bed?
Samantha in the movie Her: Official Trailer
This is a preview of subscription content, access via your institution.
https://support.google.com/websearch/answer/2940021?hl=en. Accessed February 19, 2016.
http://www.wired.com/2014/10/future-of-artificial-intelligence/. Accessed February 19, 2016.
http://insidesearch.blogspot.com.es/2015/11/the-google-app-now-understands-you.html. Accessed February 19, 2016.
http://www.phonearena.com/news/A-modern-smartphone-or-a-vintage-supercomputer-which-is-more-powerful_id57149. Accessed February 19, 2016.
https://www.stonetemple.com/great-knowledge-box-showdown/. Accessed February 19, 2016.
https://googleblog.blogspot.fr/2014/10/omg-mobile-voice-survey-reveals-teens.html. Accessed February 19, 2016.
http://www.ibm.com/smarterplanet/us/en/ibmwatson/watson-oncology.html. Accessed February 19, 2016.
http://www.artificial-solutions.com/. Accessed February19, 2016.
https://www.chatbots.org/virtual_assistant/anna3/. Accessed February 19, 2016.
http://www.nuance.com/company/news-room/press-releases/Jetstar.docx. Accessed February 19, 2016.
http://www.jetstar.com/au/en/customer-service. Accessed February 19, 2016.
http://www.nextit.com/alme/. Accessed February 19, 2016.
http://thesoftwaresociety.com/. Accessed February 19, 2016.
http://www.wired.com/2013/03/conversational-user-interface/. Accessed February 19, 2016.
http://www.accelerationwatch.com/lui.html. Accessed February 19, 2016.
http://virtualagentchat.com/. Accessed February 19, 2016.
http://www.tmaa.com/speechstrategynews.html. Accessed February 19, 2016.
http://citia.lt-innovate.eu/. Accessed February 19, 2016.
https://www.sla.org/wp-content/uploads/2015/06/2015_Buzzanga.pdf. Accessed February 19, 2016.
https://youtu.be/yxxRAHVtafI. Accessed 2 March 2016.
https://sites.google.com/site/hwinteractionlab/demos. Accessed March 2, 2016.
https://play.google.com/store. Accessed March 2, 2016.
Berners-Lee T, Hendler J, Lassila O (2001) The semantic web. Sci Am 284:34–43. doi:10.1038/scientificamerican0501-34
Black AW, Eskenazi M (2009) The spoken dialog challenge. In: Proceedings of the 10th annual meeting of the special interest group in discourse and dialog (SIGDIAL 2009), Queen Mary University of London, September 2009, pp 337–340. doi:10.3115/1708376.1708426
Bouzid A, Ma W (2013) Don’t make me tap: a common sense approach to voice usability. ISBN 1-492195-1-7
Meisel W (2013) The personal-assistant model: unifying the technology experience. In: Neustein A, Markowitz JA (eds) Mobile speech and advanced natural language solutions. Springer, New York, pp 35–45. doi:10.1007/978-1-4614-6018-3_3
Moore RK (2013) Spoken language processing: where do we go from here? In: Trappl R (ed) Your virtual butler: the making of. Springer, Berlin, pp 119–133. doi:10.1007/978-3-642-37346-6_10
Pieraccini R (2012) The voice in the machine: building computers that understand speech. MIT Press, Cambridge
Stork D (ed) (1998) HAL’s legacy: 2001’s computer as dream and reality. MIT press, Cambridge
Trappl R (ed) (2013) Your virtual butler: the making of. Springer, Berlin. doi:10.1007/978-3-642-37346-6
Rights and permissions
© 2016 Springer International Publishing Switzerland
About this chapter
Cite this chapter
McTear, M., Callejas, Z., Griol, D. (2016). The Dawn of the Conversational Interface. In: The Conversational Interface. Springer, Cham. https://doi.org/10.1007/978-3-319-32967-3_2
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-32965-9
Online ISBN: 978-3-319-32967-3
eBook Packages: EngineeringEngineering (R0)