Abstract
This chapter deals with the ways in which companies and organisations can implement a conflict management system in order to sustainably improve the communication and conflict culture. I describe the three most important pillars of an internal conflict management system and explain practical guidelines for its systematic introduction in eight steps.
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References
Proksch, S. (2007). Die Schaffung einer nachhaltig konstruktiven Konfliktkultur in der Organisation durch Einführung von komplementären Formen des Konfliktmanagements. Doctor thesis, Vienna.
Proksch, S., Janach-Wolf, G., Wurz, B., et al. (2004). Das Ende der Eiszeit. Konfliktmanagement und Mediation in Unternehmen. Vienna: Service Verlag der Wirtschaftskammer Österreich.
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Proksch, S. (2016). Setting Up an Inhouse Conflict Management System. In: Conflict Management. Management for Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-31885-1_8
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DOI: https://doi.org/10.1007/978-3-319-31885-1_8
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Publisher Name: Springer, Cham
Print ISBN: 978-3-319-31883-7
Online ISBN: 978-3-319-31885-1
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