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The Main Critical Success Factors of Contractual and Relational Governances in Outsourcing Relationships

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New Advances in Information Systems and Technologies

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 444))

Abstract

The relationship between organizations involved in Information and Communication Technology Outsourcing is a key factor for the success of the provision of services. When all parties involved work together, they achieve a high level of cooperation and create a partnership marked by mutual trust and intensive exchange of experiences and knowledge sharing. This work aims to present the results of a survey conducted in one of the greatest information and communication technology poles of Brazil. Several concepts related to contractual and relational governances in outsourcing were identified and allocated within two sets of constructs. Finally, Spearman’s correlation tests were performed to check the strength of the correlations within each set.

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Author information

Authors and Affiliations

  1. Universidade Federal de Pernambuco, Av. Prof. Moraes Rego, 1235, Cidade Universitária, Recife, Pernambuco, 50670-901, Brazil

    Victor Diogho Heuer de Carvalho, Thiago Poleto & Ana Paula Cabral Seixas Costa

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  1. Victor Diogho Heuer de Carvalho
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  2. Thiago Poleto
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  3. Ana Paula Cabral Seixas Costa
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Corresponding author

Correspondence to Victor Diogho Heuer de Carvalho .

Editor information

Editors and Affiliations

  1. DEI/FCT, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  2. ISEGI,, Universidade Nova de Lisboa, Lisboa, Portugal

    Ana Maria Correia

  3. College of Engineering, The Ohio State University, Columbus, Ohio, USA

    Hojjat Adeli

  4. DSI, Universidade do Minho, Guimarães, Portugal

    Luis Paulo Reis

  5. Rua Dom Manoel de Medeiros, s/n, DoisIrm, Universidade Federal Rural de Pernambuco, Recife, Brazil

    Marcelo Mendonça Teixeira

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de Carvalho, V.D.H., Poleto, T., Costa, A.P.C.S. (2016). The Main Critical Success Factors of Contractual and Relational Governances in Outsourcing Relationships. In: Rocha, Á., Correia, A., Adeli, H., Reis, L., Mendonça Teixeira, M. (eds) New Advances in Information Systems and Technologies. Advances in Intelligent Systems and Computing, vol 444. Springer, Cham. https://doi.org/10.1007/978-3-319-31232-3_1

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  • DOI: https://doi.org/10.1007/978-3-319-31232-3_1

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-31231-6

  • Online ISBN: 978-3-319-31232-3

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