The New Relations Among Things, Data and People: The Innovation Imperative

Abstract

In the first part of the book we argued that “people-centricity” must be a priority in the redesign of processes and operating models through digital technologies. A “people-centricity” approach, guided by the future CIO, is critical when a company digitally transforms people’s daily experiences and approaches to business. In the following chapter, we present ways to leverage the human potential to structure internal relationships and manage external networks in order to drive the digital transformation. This chapter introduces the reader to the challenges posed by digital technologies as they design new relations among things, data and people. To fully exploit the digitally enabled opportunities, particularly process and business model innovation, we must consider the enabling factors such as capability design, digital innovation, environment design, internal organization design and digital IT governance.