The Role of ICT in Co-Production of e-Government Public Services

Part of the SpringerBriefs in Applied Sciences and Technology book series (BRIEFSAPPLSCIENCES)


This chapter discusses co-production in e-Government services and the role that Information and Communication Technology (ICT) may have in facilitating co-production. We focus our analysis in the area of e-Government, since we are able to support our assumptions through two case studies that we conducted in this area. The case studies regard services for employment and services for social care of frail people. The first case study is exemplified on two systems, namely Servei d’Ocupació de Catalunya (SOC) and Borsa Lavoro Lombardia (BLL), two web portals implementing active policies to prevent unemployment. The discussion claims that both systems have been developed in a co-production style, although this was not explicitly stated. The second case study is discussed using the Attiv@bili project of Regione Lombardia, where we developed the technological platform supporting integrated services for various actors: patients and their families, public administrations involved in care, cooperatives, medical doctors, and others. Finally, we present an overview of recent ICT methods and tools and their use to improve and facilitate co-production with examples for the use cases.


Open Innovation Smart City Frail People Knowledge Gathering Ambient Assisted Living Technology 


  1. J. Alford. Engaging public sector clients. From Service Delivery to Co-production (s.l., Palgrave Macmillan, Houndmills, Hamps and New York, NY, 2009)Google Scholar
  2. I. Becerra-Fernandez, R. Sabherwal, Knowledge Management Systems and Processes (Routledge, s.l., 2014)Google Scholar
  3. S. Belenzon, M. Schankerman, Motivation and sorting of human capital in open innovation. Strateg. Manag. J. 32(6), 795–820 (2015)CrossRefGoogle Scholar
  4. L. Bettencourt, A. Ostrom, S. Brown, R. Roundtree, 22 Client Co-production in knowledge-intensive business services. Oper. Manage. Strateg. Approach (2005)Google Scholar
  5. C. Boudry, Web 2.0 applications in medicine: trends and topics in the literature. Med. 2.0, JMIR Publ. 4(1) (2015)Google Scholar
  6. S.E. Colesca, Understanding trust in e-Government. Eng. Econ. 63(4) (2015)Google Scholar
  7. M.K. Feeney, E.W. Welch, Technology-Task Coupling Exploring Social Media Use and Manegerial Perceptions of e-Government (The American Review of Public Administration, s.l., 2014)Google Scholar
  8. L.P. Fried et al., Frailty in older adults: evidence for a phenotype. J. Gerontol. Ser. A Biol. Sci. Med. Sci. 56(3) (2001)Google Scholar
  9. M.G. Fugini, F. Cirilli, P. Locatelli, Integrated care solutions. ERCIM News (102) (2015)Google Scholar
  10. M.G. Fugini, P. Maggiolini, R. Salvador Vallés, e-Government and Employment Services: A Case Study in Effectiveness (s.l., SpringerBriefs in Applied Sciences and Technology, PoliMI SpringerBriefs, 2014)Google Scholar
  11. R.R. Harmon, E.G. Castro-Leon, S. Bhide, Smart cities and the Internet of Things (s.l., Portland International Conference on Management of Engineering and Technology (PICMET), IEEE, 2015)Google Scholar
  12. J.T.H. Jaafar, N. Hamza, B.E.M. Hassan, H.A. Hefny, A proposed security model for e-Government based on primary key infrastructure and fingerprints. Egypt. Comput. Sci. J. 38(2) (2014)Google Scholar
  13. K.C. Laudon, J.P. Laudon, Essentials of Management Information Systems. Upper Saddle River: Pearson (2011)Google Scholar
  14. D. Linders, From e-government to we-government: defining a typology for citizen co-production in the age of social media. Gov. Inf. Q. 29(4), 446–454 (2012)CrossRefGoogle Scholar
  15. D. Linders, S. Copeland Wilson, What is open government? One year after the directive. s.l., 12th Annual International Digital Government Innovation in Challenging Times (ACM, 2011), pp. 262–271Google Scholar
  16. S.K. Lippert, C. Govindarajulu, Technological, organizational, and environmental antecedents to web services adoption. Commun. IIMA 6(1) (2015)Google Scholar
  17. A. Mainka, S. Hartmann, W.G. Stock, I. Peters, Government and Social Media: A Case Study of 31 Informational World Cities. s.l., 47th Hawaii International Conference on System Sciences (HICSS) (IEEE, 2014), pp. 1715–1724Google Scholar
  18. V. Mayer-Schonberger, K. Cukier, Big Data: A Revolution that will Transform How we Live, Work, and Think (Houghton Mifflin Harcourt, s.l., 2013)Google Scholar
  19. A. Meijer, e-Governance innovation: barriers and strategies. Gov. Inf. Q. 32(2), 198–206 (2015)MathSciNetCrossRefGoogle Scholar
  20. P. Mika, M. Greaves, Editorial: semantic web & web 2.0. Web Semant. Sci. Serv. Agents World Wide Web 6(1) (2012)Google Scholar
  21. M. Nazir, P. Tiwari, S.D. Tiwari, R.G. Mishra, Cloud Computing: An Overview. In: Cloud Computing: Reviews, Surveys, Tools, Techniques and Applications (s.l.: HCTL Open, 2015)Google Scholar
  22. A. Oliveira, M. Campolargo, From Smart Cities to Human Smart Cities. s.l., 48th Hawaii International Conference on System Sciences (HICSS) (IEEE, 2015)Google Scholar
  23. V. Pejovic, M. Musolesi, Anticipatory mobile computing: a survey of the state of the art and research challenges. ACM Comput. Surv. 47(3) (2015)Google Scholar
  24. K. Robson et al., Is It All a Game? Underestanding the Principles of Gamification (s.l., Business Horizons, 2015)Google Scholar
  25. B.E. Thapa, B. Niehaves, C. Seidel, R. Plattfaut, Citizen involvement in public sector innovation: government and citizen perspectives. Inf. Polity 20(1), 3–17 (2015)CrossRefGoogle Scholar
  26. O. Zimmermann, M. Tomlinson, S. Peuser, Perspective on Web Services: Applying SOAP, WSDL, and UDDI to Real-World Projects (Springer Science & Business Media, s.l., 2012)Google Scholar

Copyright information

© The Author(s) 2016

Authors and Affiliations

  1. 1.Polytechnic of MilanMilanoItaly

Personalised recommendations