Beginning in 2009, the Italian legislation proposed a convergent action of “programming” “evaluation” and “transparency” to be applied to the administrative processes. Within this framework, the ICT emerges as a key element in order to put the Reform into practice supporting administrations both in measuring and evaluating performance, and in increasing transparency and accountability. In order to understand the expected effects of ICT use on these relevant aspects of the administrative activities and, more in general, to give an interpretation of the role of the ICT in the reform process, the paper presents the results of a content analysis of 198 documents produced by public organizations for whom the Reform was of immediate application.
This is a preview of subscription content, access via your institution.
Tax calculation will be finalised at checkout
Purchases are for personal use onlyLearn about institutional subscriptions
The results (but not the specific contents) of such activities have been presented in First Annual Report (March 2011), by the Commission for evaluation, transparency and integrity in Public Administrations (CIVIT) to the Ministry for the implementation of government programs.
For example, in UN Public Administration programs, transparency refers to unfettered access by the public to timely and reliable information on decisions and performance in the public sector. Accountability refers to the obligation on the part of public officials to report on the usage of public resources and answerability for failing to meet stated performance objectives.
Actually the Public Administrations with all three documents I on the CiVIT website are 67 but one of them (the University of Florence) had not produced an MESP but a newsletter recalling an older system of evaluation of individual performance so we decided to exclude the University from the analysis.
The selected graphic forms identify the common words as “Information System”, “technology”, “intranet”, “web”, “web-portal”, “information”, “ICT”, “IT” and “digital”.
All the documents analyzed are in the Italian language and therefore, in the research, we have considered the Italian linguistic root associated with the selected words.
For example: ASI stands for Italian Space Agency; ENEA stands for Italian National Agency for New Technologies, Energy and Sustainable Economic Development; INGV stands for National Institute in Geophysics and Volcanology; INRIM stands for National Institute for Metrology Research; ISTAT stands for Italian National Institute of Statistics.
Osborne, D., Gaebler, T.: Reinventing government. Addison-Wesley, Reading (1992)
Barberis, P.: The new public management and a new accountability. Publ. Adm. 76, 451–470 (1998)
Hood, C., Jackson, M.: Administrative Argument. Aldershot, Dartmouth (1991)
Bevir, M., Rhode, R., Weller, P.: Traditions of governance: interpreting the changing role of the public sector. Publ. Adm. 81, 1–17 (2003)
Kettl, D.F.: The global public management revolution. A Report on the Transformation of Governance. Brookings Institution Press, Washington (2000)
Bekkers, V.J.J.M., Van Duivenboden, H., Thaens, M.: Information and communication technology and public innovation. New IOS press, Amsterdam (2006)
Mulgan, R.: Accountability: an ever-expanding concept. Publ. Adm. 78, 555–573 (2000)
Romzek, B., Dubnick, M.: Accountability in the public sector: lessons from the challenger tragedy. Publ. Adm. Rev. 47, 227–239 (1987)
Boivaird, T.: E-government and e-governance: organisational implications, options and dilemmas. Publ. Policy Adm. 18, 37–56 (2003)
Lapsley, I.: The NPM agenda: back to the future. Fin. Account. Manag. 24, 77–96 (2008)
Bertot, J.C., Jaeger, P.T., Grimes, J.M.: Using ICTs to create a culture of transparency: egovernment and social media as openness and anti-corruption tools for societies. Gov. Inf. Q. 27, 264–271 (2010)
Heeks, R.: The approach of senior public officials to information technology-related reform: lessons from India. Publ. Adm. Dev. 20, 197–205 (2000)
Madon, S.: It-based Government reform initiatives in the Indian state of Gujarat. J. Int. Dev. 18, 877–888 (2006)
Gilbert, N.: Transformation of the welfare state. The Silent Surrender of Public Responsibility. Oxford Press, Oxford (2002)
Hood, C.: A public management for all season. Public Adm. 69, 3–19 (1991)
Bouckaert, G., Halligan, J.: Managing performance. International comparisons. Routledge, Oxon (2008)
Emery, Y.: Rewarding civil service performance through team bonuses: findings, analysis and recommendations. Int. Rev. Adm. Sci. 70, 157–168 (2004)
Varone, F., Giauque, D.: Policy management and performance related pay: comparative analysis of service contracts in Switzerland. Int. Rev. Adm. Sci. 67, 543–565 (2001)
Devaraj, S., Kohli, R.: Performance impacts of information technology: is actual usage the missing link? Manag. Sci. 49, 273–298 (2003)
Hitt, L.A., Brynjolfsson, E.: Productivity, business profitability and consumer surplus: three different measures of information technology value. MIS Q. 20, 121–142 (1996)
Melville, N., Kraemer, K., Gurbaxani, V.: Information Technology and organizational performance: an integrative model of IT Business Value. MIS Q. 28, 283–321 (2004)
Gualmini, E.: Restructuring weberian bureaucracy: comparing managerial reforms in Europe and the United States. Publ. Adm. 86, 75–94 (2008)
Roach, S.S.: Services under siege: the restructuring imperative. Harvard Bus. Rev. 39, 82–92 (1991)
Strassmann, P.A.: The business value of computers: an executive’s guide. Information Economics Press, New Canaan (1990)
Turner, J., Lucas Jr, H.C.: Developing strategic information systems. In: Guth, W. (ed.) Handbook of business strategy, pp. 1–35. Gorham AND Lamont, Boston (1985)
Van Duivenboden, H., Thaens, M.: ICT-driven innovation and the culture of public administration: a contradiction in terms. Inf. Polity. 13, 213–232 (2009)
Lucas Jr, H.C.: Performance and the use of an information system. Manage. Sci. 21, 908–919 (1975)
Brynjolfsson, E., Hitt, L.M.: Beyond computation: Information technology, organization transformation and business performance. J. Econ. Perspect. 14, 23–48 (2000)
Skovira, R.J.: The social contract revised: obligation and responsibility in the information society. In: Azari, R. (eds.) Current security management and ethical issues of information technology, pp. 165–186. IRM Press (2003)
Heeks, R.: Reinventing government in the information age. Routledge, London (1999)
Gregory, R.: Accountability in modern government. In: Peters, G.G., Pierre, J. (eds.) Handbook of public administration, pp. 339–350. Sage, London (2003)
Koppell, J.: Pathologies of accountability: ICANN and the challenge of “multiple accountabilities disorder”. Publ. Adm. Rev. 65, 94–108 (2005)
Barata, K., Cain, P.: Information, not technology, is essential to accountability: electronic records and public-sector financial management. Inf. Soc. 17, 247–258 (2001)
Garson, G.D.: Public information technology: policy and management issues. Idea Group Publishing, Hershey, USA (2003)
Demchak, C.C., Friis, C. La, Porte, T.M.: Webbing governance: national differences in constructing the public face. In: Garson, G.D. (ed.) Handbook of public information systems, pp. 179–195. Marcel Dekker, New York (2000)
Pina, V., Torres, L., Royo, S.: Are ICTs improving transparency and accountability in the EU regional and local governments? Publ. Adm. 85, 449–472 (2007)
Stahl, B.C.: Accountability and reflective responsibility in information systems. In: Zielinski, C., Duquenoy, P., Kimppa, K. (eds.) The information society: emerging landscapes. Springer, New York (2006)
Bannister, F., Connolly, R.: The trouble with transparency: a critical review of openness in e-government. Policy Internet 3, 15–32 (2011)
Rathore, R.S.: MIS in government environment. In: Kulshreshta, N.K. (ed.) Management information systems, pp. 32–41. SIPA, Jaipur (1977)
March, J.G., Simon, H.A.: Organizations. Wiley, New York (1958)
Braverman, H.: Labour and monopoly capital: the degradation of work in the twentieth century. Monthly Review Press, New York and London (1974)
Krippendorff, K.: Content analysis: an introduction to its methodology. Sage, Thousand Oaks (CA) (2004)
Morris, R.: Computerized content analysis in management research: a demonstration of advantages and limitations. J. Manag. 20(4), 903–931 (1994)
Williamson, J.B., Karp, D.A., Dalphin, J.R.: The research craft: an introduction to social science methods. Little Brown, Boston (1977)
Woodrum, E.: “Mainstreaming” content analysis in social science: methodological advantages, obstacles, and solutions. Soc. Sci. Res. 13, 1–19 (1984)
D’aveni, R.A., Macmillan, I.C.: Crisis and content of managerial communications: a study of the focus of attention of top managers in surviving and failing firms. Adm. Sci. Q. 35, 634–657 (1990)
Losito, G.: L’ analisi del contenuto nella ricerca sociale. Franco Angeli, Milano (1996)
Marradi, A.: Concetti e metodo per la ricerca sociale. Giuntina, Firenze (1984)
Editors and Affiliations
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Scarozza, D., Hinna, A., Scravaglieri, S., Trotta, M. (2016). The Value of ICT Applications: Linking Performance, Accountability and Transparency in Public Administrations. In: Ricciardi, F., Harfouche, A. (eds) Information and Communication Technologies in Organizations and Society. Lecture Notes in Information Systems and Organisation, vol 15. Springer, Cham. https://doi.org/10.1007/978-3-319-28907-6_4
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-28906-9
Online ISBN: 978-3-319-28907-6