Abstract
Information technology infrastructure has a crucial role in improving Supply Chain Management (SCM) capability and in supply chain strategy. The increase in the use of Information Communication Technologies (ICT) reduce interaction and transaction costs and has an influence on logistics, procurement, vendor relationship management, and customer relationship management. In this perspective, the e-tools have stimulated and changed the supply chain. The paper in a first phase analyses the main literature on Service Dominant Logic and Dialogue-Access-Risk Benefits-Transparency (DART) framework in order to investigate how the academics and practitioners put this framework in action in the international scenario in Supply Chain Management. The last phase discloses a case study where the ICT are pervasive, the approach of the procurement process has changed. Through a case study focalized on e-procurement in a multinational enterprise that operates in the chemical-pharmaceutical sector, the research aims to highlight the coherence of e-tools with DART perspective.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Chin, T.A., Hamid, A.B.A., Rasli, A., Baharun, R.: Adoption of supply chain management in SMEs. Procedia Social Behav. Sci. 65, 614–619 (2012)
Monczka, R., Handfield, R., Guinipero, L., Patterson, J.: Purchasing and supply chain management, 5th edn. Cengage Learning, USA (2011)
Lagrosen, S.: Customer involvement in new product development: a relationship marketing perspective. Eur. J. Innov. Manage. 4(8), 424–36 (2005)
Thoo, A.C., Huam, H.T., Yusoff, R.M., Rasli, A., Bakar, A.H.A.: Supply chain management: success factors from Malaysian manufacturer s perspective. Afr. J. Bus. Manage. 17(5), 7240–7247 (2011)
Sahay, B., Cavale, V., Mohan, R.: The Indian supply chain architecture. Supply Chain Manage. Int. J. 2(8), 93–106 (2003)
Depaoli, P., Za, S.: Towards the redesign of e-business maturity models for SMEs. In: Baskerville, R., De Marco, M., Spagnoletti, P. (eds.) Designing organizational systems, pp. 285–300. Springer, Heidelberg (2013)
Fasanghari, M., Habibipour, F., Roudsari, Chaharsooghi, S.: Assessing the impact of information technology on supply chain management. World Appl. Sci. J., 1(4), 87–93 (2008)
Pinna R., Carrus P.P., Pettinao D.: Supply chain coordination and IT: the role of third party logistics providers. In: Management of the interconnected world, pp. 299–306 (2010)
Kumar, K.: Technology for supporting supply chain management: introduction. Commun. ACM 6(44), 58–61 (2001)
Zhang, X., van Donk, D. P., van der Vaart, T.: Does ICT influence supply chain management and performance?: a review of survey-based research. Int. J. Oper. Prod. Manage. 11(31), 1215–1247 (2011)
Prahalad, C.K., Ramaswamy, V.: Co-creation experience: the next practice in value creation. J. Interact. Market. 3(18), 5–14 (2004)
Mentzer, J.T., DeWitt, W., Keebler, J.S., Min, S., Nix, N.W., Smith, C.D., Zacharia, Z.G.: Defining supply chain management. J. Bus. Logistics 2(22), 1–25 (2001)
Mentzer, J.T., Min, S., Zacharia, Z.G.: The nature of interfirm partnering in supply chain management. J. Retail. 4(76), 549–568 (2000)
Chow, W.S., Madu, C.N., Kuei, C.-H., Lu, M.H., Lin, C., Tseng, H.: Supply chain management in the US and Taiwan: An empirical study. Int. J. Manage. Sci. 36, 665–679 (2008)
Stock, J.R., Boyer, S.L.: Developing a consensus definition of a supply chain management: a qualitative study. Int. J. Phys. Distrib. Logistics Manage. 8(39), 690–711 (2009)
Melnyk S.A., Lummus, R.R., Vokurka, R.J., Burns, L.J., Sandor, J.: Mapping the future of supply chain management: a Delphi study. Int. J. Prod. Res. 16(47), 4629–4653 (2009)
Bidgoli, H.: The handbook of technology management: supply chain management, marketing and advertising, and global management, vol. 2. Wiley, New Jersey (2010)
Acharyulu, G., Shekbar, B.: Role of value chain strategy in healthcare supply chain management: an empirical study in India. Int. J. Manage. 1(29), 91–97 (2012)
Lambert, D.M. (ed.) Supply chain management: processes, partnerships, perfomance. Supply Chain Management Inst., Sarasota (2008)
Lambert, D.M., García Dastugue, S.J., Croxton, K.L.: An evaluation of process oriented supply chain management. J. Bus. Logistics 1(26), 25–51 (2005)
Dameri, R.P., Perego, A.: Translate IS governance framework into practice: the role of IT Service Management and IS performance evaluation. In: Proceedings of the 4th European conference on information management and evaluation: Universidade Nova de Lisboa, Lisbon, Portugal 9–10 Sept. 2010, p. 53. Academic Conferences Limited (2010)
Vom Brocke, J., Simons, A., Sonnenberg, C., Agostini, P.L., Zardini, A.: Value assessment of enterprise content management systems: a process-oriented approach. In: D’Atri, A., Saccà, D. (eds.) Information systems: people, organizations, institutions, and technologies. Springer, Physica-Verlag HD, pp. 131–138
Lusch, R.F.: Reframing supply chain management: a service dominant logic perspective. J. Supply Chain Manage. 1(47), 14–18 (2011)
Yu, Z., Yan, H., Cheng, T.E.: Benefits of information sharing with supply chain partnerships. Indus. Manage. Data Syst. 3(101), 114–121 (2001)
Metters, R., Marucheck, A.: Service management—academic issues and scholarly reflections from operations management researchers. Decis. Sci. J. 2(38), 195–214 (2007)
Vargo, S., Akaka, M.: Service-dominant logic as a foundation for service science: clarifications. Serv. Sci. J. 1(1), 32–41 (2009)
Vargo, S.L., Lusch, R.F.: Evolving to a new dominant logic for marketing. J. Market. 1(68), 1–17 (2004)
Caldwell, N.D., Roehrich, J.K., Davies, A.C.: Procuring complex performance in construction: London heathrow terminal 5 and a private finance initiative hospital. J. Purchasing Supply Manage. 15, 178–186 (2009)
Schmenner, R.W., Van Wassenhove, L., Ketokivi, M., Heyl, J., Lusch, R.F.: Too much theory, not enough understanding. J. Oper. Manage. 5(27), 339–343 (2009)
Vargo, S.L., Lusch, R.F.: Service-dominant logic: continuing the evolution. J. Acad. Market. Sci. 1(36), 1–10 (2008)
Lusch, R.F., Vargo, S.L.: Service-dominant logic: reactions, reflections and refinements. Market. Theory 3(6), 281–288 (2006)
Lusch, R.F., Vargo, S.L., O’Brien, M.: Competing through service: insights from service-dominant logic. J. Retail. 1(83), 5–18 (2007)
Ricciardi, F., De Marco, M.: The challenge of service oriented performances for chief information officers. In: Snene, M. (ed.) Exploring service science. third international conference, IESS 2012. Geneva, Switzerland, February 2012. Proceedings, pp. 258–270. LNBIP, vol. 103. Springer, Berlin
Lusch, R.F., Vargo, S.L., Tanniru, M.: Service, value networks and learning. J. Acad. Market. Sci. 1(38), 19–31 (2010)
Hunt, S.D., Madhavaram, S.: The service-dominant logic of marketing. The service-dominant logic of marketing: dialog, debate, and directions, vol. 67 (2006)
Callaway, S., Dobrzykowski, D.: Service-oriented entrepreneurship: service-dominant logic in green design and healthcare. Serv. Sci. 4(1), 225–240 (2009)
Raelin, J.A.: The manager as facilitator of dialogue. Organization 6(20), 818–839 (2013)
Gambetti, R.C., Giovanardi, M.: Re-visiting the supply chain: a communication perspective, Corporate Communications. Int. J. 4(18), 390–416 (2013)
Prahalad, C.K., Ramaswamy, V.: The future of competition: co-creating unique value with customers. Harvard Business Press, Cambridge (2013)
Levine, R., Locke, C., Searls, D., Weinberger, D.: The clue-train manifesto: the end of business as usual. Perseus Publishing, Cambridge, MA (2001)
Hu, Q., Schwarz, L.B., Uhan, N.A.: The impact of group purchasing organizations on healthcare-product supply chains. Manuf. Serv. Oper. Manage. 1(14), 7–23 (2012)
Tummala, R., Schoenherr, T.: Assessing and managing risks using the supply chain risk management process (SCRMP). Supply Chain Manage. Int. J. 6(16), 474–483 (2011)
Chen, I.J., Paulraj, A.: Towards a theory of supply chain management: the constructs and measurements. J. Oper. Manage. 22, 119–150 (2004)
Essig, M.: Purchasing consortia as symbiotic relationships: developing the concept of “consortium sourcing”. Eur. J. Purchasing Supply Manage. 1(6), 13–22 (2000)
Handfield, R.B., Bechtel, C.: The role of trust and relationship structure in improving supply chain responsiveness. Indus. Market. Manage. 4(31), 367–382 (2002)
Fawcett, S.E., Magnan, G.M., Williams, A.J.: Supply chain trust is within your grasp. Supply Chain Trust Manage. Rev. 2(8), 20–26 (2004)
Lamming, R., Caldwell, N., Phillips, W.: Supply chain transparency. In: New, S., Westbrook, R. (eds.) Understanding supply chains: concepts, critiques and futures, pp. 191–214. Oxford University Press Inc., NewYork (2004)
Su, H.Y., Fang, S.C., Young, C.S.: Influences of relationship transparency from intellectual capital reporting on supply chain partnerships with suppliers: a field experiment. Supply Chain Manage. Int. J. 2(18), 178–193 (2013)
Dobrzykowski, D., Hong, P., Park, J.: Building procurement capability for firm performance: a service-dominant logic view. Benchmarking Int. J. 4–5(19), 567–584 (2012)
Vargo, S.L. (ed.) The service-dominant logic of marketing: dialog, debate, and directions. ME Sharpe (2006)
Mola, L., Rossignoli, C., Rigodanza, A.: ICT and Procurement: the E-sourcing systems of an Italian Bank Group. In: Management of the interconnected world, pp. 465–472. Physica-Verlag HD
Pinna, R., Carrus, P.P., Marras, F.: The drug logistics process: an innovative experience. TQM J. 27(2), 214–230 (2015)
Yin, R.K.: Case study research. Design and Methods. SAGE Pubblications, USA (2014)
Chakraborty, S., Dobrzykowski, D.D.: Examining value co-creation in healthcare purchasing: a supply chain view. Bus Theory Practice/Verslas: Teorija ir Praktika, 15(2), 179–190 (2014)
Cavallari, M. Analysis of evidences about the relationship between organisational flexibility and information systems security. Information Systems: crossroads for organization, management, accounting and engineering: ItAIS: The Italian Association for Information Systems, pp. 439–447 (2013)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Aiello, L., Dulskaia, I., Menshikova, M. (2016). Supply Chain Management and the Role of ICT: DART-SCM Perspective. In: Ricciardi, F., Harfouche, A. (eds) Information and Communication Technologies in Organizations and Society. Lecture Notes in Information Systems and Organisation, vol 15. Springer, Cham. https://doi.org/10.1007/978-3-319-28907-6_10
Download citation
DOI: https://doi.org/10.1007/978-3-319-28907-6_10
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-28906-9
Online ISBN: 978-3-319-28907-6
eBook Packages: Business and ManagementBusiness and Management (R0)