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Information and Communication Technologies in Tourism 2016 pp 779–792Cite as

Value Co-creation and Co-destruction in Connected Tourist Experiences

Abstract

Information and communication technologies (ICTs) have become a key resource that has transformed travel and tourist experiences. Due to the increasing ubiquity and mobility of ICTs, they have become integral in creating connected experiences that interlink travel with everyday life. While recent studies have investigated value co-creation and the enhancement of experiences through ICTs, there is less knowledge about potential value co-destruction when ICTs come into place. This paper provides a first exploratory study to examine technology resource integration by looking at the dichotomous relationship of value co-creation and value co-destruction in connected tourist experiences. By adopting a qualitative in-depth methodology, this study has identified six dimensions, which highlight how value can be created and destroyed through connectedness. The paper contributes to service-dominant logic, resource integration and value creation discourses in a tourism and technology context, for which several theoretical and practical limitations are discussed.

Keywords

  • Value co-creation
  • Value co-destruction
  • Tourist experience
  • ICTs
  • Connection

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Author information

Authors and Affiliations

  1. BU eTourismLab, Bournemouth University, Bournemouth, Dorset, UK

    Barbara Neuhofer

Authors
  1. Barbara Neuhofer
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Correspondence to Barbara Neuhofer .

Editor information

Editors and Affiliations

  1. School of Tourism, Bournemouth University, Poole, Dorset, United Kingdom

    Alessandro Inversini

  2. HES-SO Valais, Sierre, Valais, Switzerland

    Roland Schegg

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Neuhofer, B. (2016). Value Co-creation and Co-destruction in Connected Tourist Experiences. In: Inversini, A., Schegg, R. (eds) Information and Communication Technologies in Tourism 2016. Springer, Cham. https://doi.org/10.1007/978-3-319-28231-2_56

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