Abstract
Medical tourism is a market which grosses US$100 billion globally. An industry which can beneficiate from this activity, besides the health sector, is hospitality, since it can be an answer to tourism seasonality. Targeting this public, hotels seek to supply their necessity, and 24 h medical care is among them. The hotel responsibility related to third-party services comes into question, since medical care is not part of the hospitality sector routine. In Brazil, there is no legislation obliging hotels to have this kind of service, but this means adding a competitive edge to the service destined to a public with different characteristics from the regular tourist. When the hotel hires the medical services of a company, they share responsibilities, and the hotel is liable for almost everything during the medical assistance. The hotel is not responsible for the mistakes resulting from the medical professional activity.
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Notes
- 1.
Brazilian Consumer Protection Code, article 3: Supplier is any public or private, national or foreign individual or body corporate, as well as entities without a legal identity carrying on business in the field of production, assembly, creation, construction, transformation, import, export, distribution or commercialization of products, or rendering of services.
Paragraph 1.—Product is any movable or immovable, material or immaterial asset.
Paragraph 2.—Service is any activity offered in the consumer market subject to remuneration, including those of banking, financial, credit and insurance nature, except those resulting from a labor relationship.
- 2.
Source: News disclosed by the TJDF. Available at: <http://www.tjdft.jus.br/institucional/imprensa/noticias/2013/agosto/hotel-e-condenado-por-ma-prestacao-de-socorro-a-hospede-que-sofreu-queda> Access on: March 1, 2015.
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de Oliveira, M.R., de Almeida, I.C.S., Ribeiro, H.C., de Oliveira Santos, E. (2016). Hospitality—Medical Tourism: The Civil Responsibility of Tourist Service Providers. In: Katsoni, V., Stratigea, A. (eds) Tourism and Culture in the Age of Innovation. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-27528-4_14
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