From Social Media to GeoSocial Intelligence: Crowdsourcing Civic Co-management for Flood Response in Jakarta, Indonesia

  • Tomas Holderness
  • Etienne TurpinEmail author


Here we present a review of, a system designed to harness social media use in Jakarta for the purpose of relaying information about flood locations from citizen to citizen and from citizens and the city’s emergency management agency. The project aimed to produce an open, real-time situational overview of flood conditions and provide decision support for the management agency, as well as offering the government a data source for post-event analysis. As such, the platform was designed as a socio-technological system and developed as a civic co-management tool to enable climate adaptation and community resilience in Jakarta, a delta megacity suffering enormous infrastructural instability due to a troubled confluence of environmental factors—the city’s rapid urbanization, its unique geographic limitations, and increasing sea-levels and monsoon rainfalls resulting from climate change. The chapter concludes with a discussion of future research in open source platform and their role in infrastructure and disaster management.


Civic co-management Geosocial intelligence Social media Climate adaptation Infrastructure management Socio-technological systems Digital ecosystems Disaster risk management Crowdsourcing 



The authors would like to acknowledge the University of Wollongong Global Challenges Programme, as well as colleagues at BPBD DKI Jakarta and Twitter Inc., for supporting this research.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.SMART Infrastructure FacilityUniversity of WollongongWollongongAustralia

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