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Critical Success Factors for ERP Projects in Small and Medium-Sized Enterprises—The Perspective of Selected ERP System Vendors

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Multidimensional Views on Enterprise Information Systems

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 12))

Abstract

The aim of our study was to provide a contribution to the research field of the critical success factors (CSFs) of ERP projects, with specific focus on smaller enterprises (SMEs). Therefore, we conducted a systematic literature review in order to update the existing reviews of CSFs. On the basis of that review, we led several interviews with ERP consultants experienced with ERP implementations in SMEs. As a result, we showed that all factors found in the literature also affected the success of ERP projects in SMEs. However, within those projects, technological factors gained much more importance compared to the factors that most influence the success of larger ERP projects. For SMEs, factors like the Organizational fit of the ERP system as well as ERP system tests were even more important than Top management support or Project management, which were the most important factors for large-scale companies.

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Author information

Authors and Affiliations

  1. Chair of Information Systems, Esp. IS in Manufacturing and Commerce, Technische Universität Dresden, 01062, Dresden, Germany

    Christian Leyh

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  1. Christian Leyh
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Correspondence to Christian Leyh .

Editor information

Editors and Affiliations

  1. University of Innsbruck, Innsbruck, Austria

    Felix Piazolo

  2. Institute of Computer Science, University of Innsbruck, Innsbruck, Austria

    Michael Felderer

Appendix

Appendix

Table 5 Overview of the ERP consultants and their experience
Full size table

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Leyh, C. (2016). Critical Success Factors for ERP Projects in Small and Medium-Sized Enterprises—The Perspective of Selected ERP System Vendors. In: Piazolo, F., Felderer, M. (eds) Multidimensional Views on Enterprise Information Systems. Lecture Notes in Information Systems and Organisation, vol 12. Springer, Cham. https://doi.org/10.1007/978-3-319-27043-2_2

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