Abstract
Improving the human aspects of the software product development requires to take into account the users. This can be done in several ways; here we investigate ways to involve them directly during the first phases of prototypical development. To this aim, rigorously constructed and validated questionnaires can help researchers, designers and developers in collecting opinions and feedback of users to inform design choices and implementation plans. We present a revised Italian version of a standard questionnaire that allows to measure with little effort both the overall User Experience of a product and the Workforce Experience. The idea is that both components are tightly intertwined and can affect each other. The questionnaire was adopted and tested to verify the quality of the redesign interventions on a working tool of an Italian Tour Operator. Results encourage the team to increasingly apply the questionnaire in other projects to collect feedback about users impressions.
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Acknowledgments
We’d like to thank Avanade Experience Design Team, based in Milan (Italy) that actively participated to the project (in alphabetical order): Arianna Angaroni, Marco Buonvino, Roberto Chinelli, Celeste Cirasole, Alice Deias, Giulia Delmedico, Luca Erbifori, Alessandro Fusco, Jessica Guizzardi, Lais Kantor Caserta, Angelo Oldani, Matteo Puggioni and Silvia Soccol. We thank also Federico Cabitza of the University of Milano-Bicocca for his help in regard to the non-parametric inference analysis and suggestions for the scale definition.
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Capellini, R., Tassistro, F., Actis-Grosso, R. (2015). Quantitative Metrics for User Experience: A Case Study. In: Abrahamsson, P., Corral, L., Oivo, M., Russo, B. (eds) Product-Focused Software Process Improvement. PROFES 2015. Lecture Notes in Computer Science(), vol 9459. Springer, Cham. https://doi.org/10.1007/978-3-319-26844-6_36
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DOI: https://doi.org/10.1007/978-3-319-26844-6_36
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