Workplace Innovation in Swedish Local Organizations - Technology Aspect
Workplace innovation (WI) is important to provide better work opportunities and increase productivity. WI at the individual task level concerns the structure of individual work tasks. A number of surveys have been done that measured WI at the individual task level, however they paid little attention to work environment, in particular to supportive technology. This paper presents the case study of WI in two Swedish organisations with focus on the alignment of ICT and the individual work tasks. We carried out seven interviews of workers at different levels of job and in different sectors. The qualitative data analysis identified four themes: business processes, working roles, data sources, and technology. The analysis was facilitated by constructing BPMN (Business Process Model Notation) diagrams for the identified business processes. We discovered that the supportive technology in the organisations is adequate but downright traditional. We argue that technology is an important factor and enabler for WI. Finally, we present an architectural model that provides a direction for future work on WI taking ICT as the basis.
KeywordsWorkplace innovation Information and communication technology Alignment of ICT and work process BPMN
We acknowledge the financial support of Smart Housing Småland (Project 4P00098).
- 3.Eeckelaert, L., Dhondt, S., Oeij, P., Pot, F., Nicolescu, G. I., Trifu, A., Webster, J.: Review of workplace innovation and its relation with occupational safety and health (2012)Google Scholar
- 4.Workplace Innovation - Concepts and indicators. European Commission Report (2014)Google Scholar
- 6.Beblavý, M., Maselli, I., Martellucci, E.: Workplace Innovation and Technological Change. CEPS Special Reports (2012)Google Scholar
- 7.Rainie, L.: Digital Natives Invade the Workplace. Pew Internet & American Life Project, Washington, DC (2006)Google Scholar
- 8.Lessig, L.: Free Culture. Penguin Books, New York (2005)Google Scholar
- 9.Bell, M., Joroff, M.: The agile workplace: Supporting people and their work. Gartner and MIT (2001)Google Scholar
- 10.Lester, S.: An introduction to phenomenological research (1999)Google Scholar
- 12.Object Management Group Business Process Model and Notation. http://www.bpmn.org/