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Multi-sourcing Governance: In Perception and in Practice

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Achieving Success and Innovation in Global Sourcing: Perspectives and Practices (Global Sourcing 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 236))

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Abstract

Multi-sourcing has emerged as an important pushing force on the global growth of ITO contracts. However, most of our understanding in various aspects of ITO still derives from dyadic client-vendor relationships. With a single case study on the ITO governance among a client and its two suppliers, I strive to increase the understanding on governance in the specific context of multi-sourcing. Departing from the theoretical framework aligning governance mechanism and governance structures, the case analysis reveals the diverging perception and practice of governance, which have caused the tension and conflicts among the multi-sourcing participants. With implications on both theory and practice, the findings shed lights on the understanding of conflicts and restructuring of supplier relationships in multi-sourcing situation.

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Notes

  1. 1.

    CL also has several other suppliers, whose work is also through the coordination of Service Desk. However, these suppliers work in other areas outside infrastructure services, thus are not concerned in the scope of this case study.

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Author information

Authors and Affiliations

  1. TUCS – Turku Centre for Computer Science, Turku School of Economics, University of Turku, Turku, Finland

    Tingting Lin

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  1. Tingting Lin
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Correspondence to Tingting Lin .

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Editors and Affiliations

  1. School of Business and Economics, Loughborough Univ, Loughborough, Loughborough, United Kingdom

    Ilan Oshri

  2. Aston University, Aston Business School, Birmingham, United Kingdom

    Julia Kotlarsky

  3. London School of Economics, London, United Kingdom

    Leslie P. Willcocks

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Lin, T. (2015). Multi-sourcing Governance: In Perception and in Practice. In: Oshri, I., Kotlarsky, J., Willcocks, L. (eds) Achieving Success and Innovation in Global Sourcing: Perspectives and Practices. Global Sourcing 2015. Lecture Notes in Business Information Processing, vol 236. Springer, Cham. https://doi.org/10.1007/978-3-319-26739-5_11

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  • DOI: https://doi.org/10.1007/978-3-319-26739-5_11

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-26738-8

  • Online ISBN: 978-3-319-26739-5

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