Abstract
Process mapping is a simple, yet powerful tool that can form the basis of quality improvement work. This chapter starts with a case study that describes the experience of “Bob”, a 42-year-old male, living with mental illness and an intellectual disability. Bob’s story highlights how system issues can be surfaced and explored using process mapping. Following the case study, we will delve more deeply into background and fundamentals of process mapping as a tool for quality improvement.
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References
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Johnson, J.K., Debono, D. (2016). Process Mapping to Improve Quality in Behavioural Health Service Delivery. In: O'Donohue, W., Maragakis, A. (eds) Quality Improvement in Behavioral Health. Springer, Cham. https://doi.org/10.1007/978-3-319-26209-3_8
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DOI: https://doi.org/10.1007/978-3-319-26209-3_8
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