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OTM Confederated International Conferences "On the Move to Meaningful Internet Systems"

OTM 2015: On the Move to Meaningful Internet Systems: OTM 2015 Conferences pp 557–574Cite as

All You Need is Trust – An Analysis of Trust Measures Communicated by Cloud Providers

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 9415))

Abstract

Cloud computing represents an information technology (IT) provisioning model in which IT resources are consumed as a service. They are no longer installed and run on premises of consuming organizations, but at cloud providers. Cloud computing poses unique security and privacy challenges because of its architectural features and because cloud providers are separate legal entities serving multiple customers. Trusting a cloud provider represents a critical barrier to adopt cloud computing. Although trust is difficult to assess, customers need to be assured that cloud services are provided as promised. This article describes what measures selected cloud providers communicate to increase their customers’ trust in their organization and services. We conducted a document analysis of whitepapers and Web sites of four globally operating cloud providers, described and categorized trust measures, which we discussed with four Swiss cloud providers. The results show a list of 28 trust measures assigned to 14 focus areas.

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Author information

Authors and Affiliations

  1. Department of Information Systems, Production and Logistics Management, University of Innsbruck, Innsbruck, Austria

    Julian Gantner, Lukas Demetz & Ronald Maier

Authors
  1. Julian Gantner
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  2. Lukas Demetz
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  3. Ronald Maier
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Corresponding author

Correspondence to Lukas Demetz .

Editor information

Editors and Affiliations

  1. Trinity College Dublin, Dublin 2, Iran

    Christophe Debruyne

  2. University of Lorraine, Vandoeuvre-les-Nancy Cedex, France

    Hervé Panetto

  3. TU Graz, Graz, Austria

    Robert Meersman

  4. La Trobe University, Melbourne, Australia

    Tharam Dillon

  5. PROFACTOR GmbH, Steyr-Gleink, Austria

    Georg Weichhart

  6. Drexel University, Philadelphia, Pennsylvania, USA

    Yuan An

  7. Università degli Studi di Milano, Crema, Italy

    Claudio Agostino Ardagna

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Gantner, J., Demetz, L., Maier, R. (2015). All You Need is Trust – An Analysis of Trust Measures Communicated by Cloud Providers. In: Debruyne, C., et al. On the Move to Meaningful Internet Systems: OTM 2015 Conferences. OTM 2015. Lecture Notes in Computer Science(), vol 9415. Springer, Cham. https://doi.org/10.1007/978-3-319-26148-5_38

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  • DOI: https://doi.org/10.1007/978-3-319-26148-5_38

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-26147-8

  • Online ISBN: 978-3-319-26148-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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