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Information Systems Success: A Literature Review

Part of the Lecture Notes in Computer Science book series (LNISA,volume 9446)

Abstract

Information systems (IS) success is a significant topic of interest, not only for scholars and practitioners but also for managers. This paper reviews the IS success research with a multidimensional approach. Various articles in academic journals and international conference on the same theme and between 1992 and 2015 were investigated. The finding indicates that (i) methodological, empirical studies are dominant, (ii) the notion “success” is chiefly represented through individual (e.g., users/customers) benefits, and (iii) DeLone & McLean model is heavily employed during the time. Some research avenues are discussed. Besides, the research gaps will be opportunities for adding development and research trends.

Keywords

  • Delone & McLean
  • Information systems success
  • Literature review

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Notes

  1. 1.

    Putting Vietnam to become a strong country in ITC project (755/2010 QĐ–TTg), and national telecommunications development plan by the year of 2020 (32/2012 QĐ–TTg) of Vietnam Government.

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The authors would like to say thank to three anonymous reviewers for their valuable comments on this study.

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Nguyen, T.D., Nguyen, T.M., Cao, T.H. (2015). Information Systems Success: A Literature Review. In: Dang, T., Wagner, R., Küng, J., Thoai, N., Takizawa, M., Neuhold, E. (eds) Future Data and Security Engineering. FDSE 2015. Lecture Notes in Computer Science(), vol 9446. Springer, Cham. https://doi.org/10.1007/978-3-319-26135-5_18

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