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Information Systems Success: A Literature Review

  • Thanh D. Nguyen
  • Tuan M. Nguyen
  • Thi H. Cao
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9446)

Abstract

Information systems (IS) success is a significant topic of interest, not only for scholars and practitioners but also for managers. This paper reviews the IS success research with a multidimensional approach. Various articles in academic journals and international conference on the same theme and between 1992 and 2015 were investigated. The finding indicates that (i) methodological, empirical studies are dominant, (ii) the notion “success” is chiefly represented through individual (e.g., users/customers) benefits, and (iii) DeLone & McLean model is heavily employed during the time. Some research avenues are discussed. Besides, the research gaps will be opportunities for adding development and research trends.

Keywords

Delone & McLean Information systems success Literature review 

Notes

Acknowledgment

The authors would like to say thank to three anonymous reviewers for their valuable comments on this study.

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Thanh D. Nguyen
    • 1
    • 2
  • Tuan M. Nguyen
    • 2
  • Thi H. Cao
    • 3
  1. 1.Banking University of Ho Chi Minh CityHo Chi Minh CityVietnam
  2. 2.HCMC University of TechnologyHo Chi Minh CityVietnam
  3. 3.Saigon Technology UniversityHo Chi Minh CityVietnam

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