Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches

  • Guillaume LaméEmail author
  • Tu-Anh Duong
  • Marija Jankovic
  • Julie Stal-Le Cardinal
  • Oualid Jouini
Conference paper


Better care coordination is a crucial objective to answer to the rising complexity of healthcare and the associated increase in costs. Process-based organizations is a widely recommended method for achieving this goal. In this article an initiative of implementing a care process in a French public hospital group is analyzed. The procedure to design the care process is documented and the official care process is compared to the current situation in a hospital. This analysis shows how important local parameters are in such projects. The shortcomings of the approach are identified and propositions to overcome these issues are made.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  • Guillaume Lamé
    • 1
    Email author
  • Tu-Anh Duong
    • 1
  • Marija Jankovic
    • 1
  • Julie Stal-Le Cardinal
    • 1
  • Oualid Jouini
    • 1
  1. 1.Laboratoire Genie IndustrielEcole Centrale ParisChatenay-MalabryFrance

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