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ERP Costumer Assistance Using Ubiquitous Agents

  • Nardjes BouchemalEmail author
  • Ramdane Maamri
  • Zaidi Sahnoun
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9395)

Abstract

Enterprise Resource Planning (ERP) was an important step taken by many firms and provision of services through mobile and ubiquitous technologies is now inevitable. ERP users (managers, customers, employees, etc.) expect data to be made available to them via the most widely used communication mobile device. But generally, distributed computing through a handheld/mobile device has to be considered with carefulness because of the limited capabilities on these devices. In this paper, we present a new approach based on ubiquitous agents to assist ERP costumer surrounded by many mobile devices, not only any-time and any-where but also on any-device.

Keywords

ERP Customer assistance Ubiquitous mobile agent 

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Nardjes Bouchemal
    • 1
    • 2
    Email author
  • Ramdane Maamri
    • 2
  • Zaidi Sahnoun
    • 2
  1. 1.University Center of MilaMilaAlgeria
  2. 2.LIRE Laboratory of Constantine2ConstantineAlgeria

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