In-App Reflection Guidance for Workplace Learning

  • Angela FesslEmail author
  • Gudrun Wesiak
  • Verónica Rivera-Pelayo
  • Sandra Feyertag
  • Viktoria Pammer
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 9307)


In-app reflection guidance for workplace learning means motivating and guiding users to reflect on their working and learning, based on users’ activities captured by the app. In this paper, we present a generic concept for such in-app reflection guidance for workplace learning, its implementation in three different applications, and its evaluation in three different settings (one setting per app). From this experience, we draw the following lessons learned: First, the implemented in-app reflection guidance components are perceived as useful tools for reflective learning and their usefulness increases with higher usage rates. Second, smart technological support is sufficient to trigger reflection, however with different implemented components also reflective learning takes place on different stages. A sophisticated, unobtrusive integration in the working environment is not trivial at all. Automatically created prompts need a sensible timing in order to be perceived as useful and must not disrupt the current working processes.


Workplace learning Reflective learning Reflection guidance Reflective note analysis 



The project “MIRROR - Reflective learning at work” is funded under the FP7 of the European Commission (project number 257617). The Know-Center is funded within the Austrian COMET Program - Competence Centers for Excellent Technologies - under the auspices of the Austrian Federal Ministry of Transport, Innovation and Technology, the Austrian Federal Ministry of Economy, Family and Youth and by the State of Styria. COMET is managed by the Austrian Research Promotion Agency FFG. The authors thank Marina Bratic for her work with regard to the KnowSelf evaluation.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Angela Fessl
    • 1
    Email author
  • Gudrun Wesiak
    • 1
  • Verónica Rivera-Pelayo
    • 2
  • Sandra Feyertag
    • 1
  • Viktoria Pammer
    • 3
  1. 1.Know-CenterGrazAustria
  2. 2.FZI Research Center of Information TechnologyKarlsruheGermany
  3. 3.Knowledge Technologies InstituteTU GrazGrazAustria

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