Processes, Systems, and Models

  • Dmitry Ivanov
  • Alexander Tsipoulanidis
  • Jörn Schönberger
Part of the Springer Texts in Business and Economics book series (STBE)


This chapter starts with an introductory case-study from aerospace industry. In the first part, the interrelations between business processes, quantitative models, and information systems are discussed. Next, the role of business process management in operations and supply chains is considered. Subsequently, the effects of management information systems in supply chain and operations management are analysed. In particular, ERP, APS, WMS as well as RFID technologies are considered. In the second part, the terms “planning”, “problem”, and “decision” are clarified. The role of models and modelling in decision-making is discussed. Furthermore, this chapter analyses the crucial role of uncertainty, resilience, and risk management in decision-making. Finally, quantitative methods of decision-making are presented and discussed with regard to their applicability to supply chain and operations management. An E-Supplement provides additional case studies and video streams.


Cloud Computing Business Process Business Process Management Business Intelligence Management Information System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



The introductory case-study is based on the materials of SupplyOn and is written with permission of SupplyOn. We thank Ms. Cornelia Staib, Mr. Arvid Holzwarth (MBA) and Mr. Jonas Dahl for their help in preparing this case-study.


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Copyright information

© Springer International Publishing Switzerland 2017

Authors and Affiliations

  • Dmitry Ivanov
    • 1
  • Alexander Tsipoulanidis
    • 1
  • Jörn Schönberger
    • 2
  1. 1.Department of Business AdministrationBerlin School of Economics and LawBerlinGermany
  2. 2.Faculty of Transportation and Traffic Science “Friedrich List”Technical University of DresdenDresdenGermany

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