Electronic Services

Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


Summary This chapter provides an overview of two streams—the automation of activities and programming paradigms—which drove and supported the evolution of electronic services. These services are service systems implemented using important elements from the fields of automation and programming. It presents several classifications to understand the nature of services according to different views. Since services can take various forms, the chapter explains and contrasts electronic services, web services, cloud services, the internet of services, and service-oriented architectures.


Cloud Computing Cloud Service Service Level Agreement Service Description Business Process Modeling 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.Department of Informatics EngineeringUniversidade de CoimbraCoimbraPortugal
  2. 2.Huawei European Research Center (ERC)MunichGermany
  3. 3.Karlsruhe Institute of Technology (KSRI)KarlsruheGermany

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