Consumer Attitudes Toward Cross-Cultural Products in Convenience Stores: A Case Study of Japanese Food in Thailand
- 2.8k Downloads
Recently, cross-cultural products are distributed to various countries. In Thailand, Japanese products are popular, especially food. Most of Thai people normally consume Japanese food in restaurants and street markets. On the other hand, Japanese food in convenience stores is not sold well comparing to Japan. In order to increase the sales of cross-cultural products, a case study of Japanese food has been conducted in order to understand consumer culture and behavior. Therefore, this research has investigated the attitudes and factors affected on decision making towards consuming Japanese food. Firstly, one-to-one interview is conducted to reveal consumer perception and behavior. Secondly, conjoint analysis is used to figure out importance values from consumer point of view.
KeywordsCross-cultural Japanese food Convenience store
When the world becomes globalization, the barrier across national boundary has been reduced. Various kinds of cross-cultural products are exported to other countries in order to expand business and introduce its own culture. Currently, ASEAN is one of growing markets that foreign investors are interested, especially, consumer goods. From the statistical survey across ASEAN countries, Thailand is classified as a promising market among other countries, the market size is large and has high potential of market growth rate . Furthermore, around 30 % of Thai population in 2015 will belong to the group of medium to high income people which account for 20.63 million. These people are the main target who can afford cross-cultural products which are sold more expensive than local products. Therefore, selling cross-cultural products in Thailand tends to increase.
Due to the city life, people’s lifestyle has been shifted from home-cooking to eating out. Therefore, the number of consumers who eat outside has been increased. With the popularity of Japanese trend, various kind of Japanese food are sold in restaurants and café, especially at the center of the city. Many campaigns and promotions are launched to boost up sales. Likewise, convenience stores also adapt Japanese strategies and launch campaigns related to Japanese mascots such as Hello Kitty and Doraemon. Recently, different kinds of Japanese foods and sweets are already available on shelf for consumers. Recently, in some branches of convenience stores in Bangkok has started offer made-to-order Japanese meals such as Udon, Katsudon and Chicken Teriyaki with a few seats inside the stores . Therefore, consumers can sit and eat inside the provided area in a store for 24 h.
Even though Japanese food has become more popular in Thailand, Japanese food in convenience stores is not yet well recognized. Therefore, this paper has investigated the consumer attitudes toward Japanese food and identified the key factors of Japanese ready-to-eat food in order to increase the sale in convenience stores.
2 Cross-Cultural Research
Cross-cultural refers to the difference in cultures. Each country has unique or traditional culture which belongs to a specific group and passes from one generation to another generation by learning . Hofstede and Minkov further stated in the dimensions of national cultures that some countries have different culture although they located in the same continent. For example, in Asia, Japan leans to individualism while Thailand leans to collectivism. From 1970 to present, many papers related to cross-cultural study between customer attitude and behavioral comparison have been published [5, 6]. The study of factors affected purchasing of new food comparing between U.K. and Chinese consumers showed that healthy and food quality were revealed as the primary factors for both countries . Besides, in the study of predicting consumer’s aesthetic taste for cultural products, the researchers found that consumers who are past oriented trend to prefer cultural product of old generation . Thus, making these group of consumers adapt to cross-cultural products might be a challenging issue. Cross-cultural products can be referred as the products come from other countries that have different cultures. However, these products might be made in originated countries or other countries but still represent the culture from origins. For example, Onigiri, the traditional Japanese rice ball wrapped with dry seaweed is sold widely in various countries but consumers still perceive this product originated from Japan . When the products are not fitted with consumer culture, it leads to the loss in business. For example, Walmart, a big retailer in U.S. used to cooperate with 7–11 in Japan and had introduced some products such as tomato sauce and Jam to Japanese consumers. However, these products were not sold well because the size of tomato sauce (1,000 ml.) is too big and the taste of Jam is too sweet for Japanese consumers . In addition, characteristics of Japanese consumer might be different from U.S. consumers as they put more emphasis on small packaging and product quality more than low-price products. In addition, when environment and situation change, consumer preferences have changed as well .
3 Trend of Japanese Food in Retail Store in Thailand
In Thailand, especially Bangkok, various kind of Japanese restaurants in department stores are opened nowadays which are mostly recognizing brands from Japan where focused on healthy and fresh cuisine. Recently, as convenience stores in some branches offer similar products as sold in Japan such as bento box and made-to-order Japanese meals, the sales of the stores have been increased but not as high as in Japan.
4 Survey of Consumer Attitudes Toward Japanese Food in Thailand
In this research, the data were gathered by using interview method. 34 people who worked and lived in Bangkok areas were interviewed one by one for approximately 20 min because only branches of convenience in Bangkok sell made-to-order and ready-to-eat Japanese food. The outline of interview was mainly divided into 4 sections; (1) made to order food and (2) ready to eat food in convenience stores, (3) made to order food and (4) ready to eat food in other places except convenience stores. Firstly, participants were briefly explained about the outline of the interview. After that the participants were asked whether they get familiar with Japanese food or not in order to classify participant background. Moreover, before conducting this survey, pilot test had been done to figure out the problem during the interview which lead to an improvement of the interview question and outline structure.
Attributes in conjoint analysis
5 Result and Discussion
From the interview, majority of participants consumed made-to-order Japanese food every month. Most of them explained that Japanese food was quite expensive. Therefore, they normally ate it on occasion with family or friends at Japanese restaurants around both city areas and in department stores. However, some of participants who really love Japanese food mentioned that they ate it every week. Around 70 % of participants ate made-to-order Japanese food for dinner after work and for lunch or dinner during weekend because they had plenty of time to enjoy meals at the restaurants. Approximately 50 % of participants have tried ready-to-eat Japanese food at street markets while 35 % purchased at supermarkets. Most of them consumed it for lunch and dinner but seldom ate it because they perceived it was not fresh and tasty. Besides, they mentioned that the quality of the product was not good. Similar to the result of ready-to-eat Japanese food in convenience stores, the participants claimed it did not look tasty. They explained further that consuming ready-to-eat food was not good for their health because they thought that it contained preservative and was not fresh. Therefore, only 40 % of participants bought ready-to-eat Japanese food at convenience stores mostly in the afternoon and at night when they were really hurry. Lastly, as convenience stores in Thailand recently launched made-to-order Japanese food, the result revealed that less than 10 % of participants tried it in which most of them ate it for breakfast and lunch. Some participants did not know that the convenience stores offer made-to-order Japanese food and in Bangkok due to only a few branches of convenience stores sell this products. However, participants who knew but did not try it because they thought that the food might not be tasty and expensive comparing to made-to-order Thai food in street markets and canteens.
Importance value from conjoint analysis
This research presents attitudes of consumer toward cross-cultural product, Japanese food in convenience stores. From this study, the important factors when consumers make a decision to buy Japanese food related to intrinsic values including freshness, taste and health. The result from conjoint analysis for ready-to-eat food showed both taste and design were precedence over others which was analogous with the result from past literature reviews [7, 12]. Besides, one cultural reason that Thai consumers did not commonly purchase Japanese food in convenience stores in Bangkok related to collectivism. Most of consumers normally eat with friends and family at the restaurants or canteen while only a few seats available in convenience stores. In a contrast, Japanese are individualism which means consumers tend to eat individually. As this study limited participants only in Bangkok, the future research will focus on a large nationwide survey and applying choice architecture tools to influence consumer to consume more Japanese food in convenience stores.
- 1.Kawazu, N.: Consumer Trends and Expansion of Retail Markets in Growing ASEAN Economies, pp. 6–13. Nomura Research Institute, Tokyo (2013)Google Scholar
- 2.Easybiznezz. http://www.easybiznezz.com
- 3.Hofstede, G., Hofstede, G.J., Minkov, M.: Culture and Organization: Software of the Mind. McGraw Hill, New York (2010)Google Scholar
- 4.Stack Exchange. http://japanese.stackexchange.com
- 9.Yoshinobu, S.: Some reasons why foreign retailers have difficulties in succeeding in the Japanese market. In: International Retailing Plans and Strategies in Asia. Haworth Press, New York (2004)Google Scholar
- 10.Yau, O.H.M.: Consumer Behavior in China: Customer Satisfaction and Cultural Value. Routledge, New York (1994)Google Scholar
- 11.IBM cooperation: SPSS conjoint 22, 1–10 (2013)Google Scholar
- 12.Kessuvan, A., Akanit, R.: The perceived service quality of chain restaurants in Bangkok. In: 12th SARD Workshop, Bangkok, pp. 248–267 (2014)Google Scholar