Planning Services: A Control Tower Solution for Managing Spare Parts

  • Jan Willem Rustenburg
Part of the Lecture Notes in Logistics book series (LNLO)


Planning Services is a new and promising business model for managing spare parts using a control tower concept. In this paper, we thoroughly explain the main ingredients of this new business model, such as the definition of the services and the pricing models. In addition, we deal with the aspects of the control tower concept used, such as the decision functions allocated to the control tower, the mathematical model, the remote solution including the required ICT infrastructure, and the required employee competences. Furthermore, we discuss three case studies of Planning Services at NedTrain, the Naval Maintenance Company and Marel Stork. This paper concludes with recommendations for further innovation from both a business and a scientific point of view.


Spare parts management Control tower Parts pooling Business models 



The authors want to express their deep gratitude to Dinalog, in particular to Wim Bens (former Managing Director) and Henk Zijm (Scientific Director) for stimulating us to start up and continue this ambitious innovation process. We also thank the companies involved—NedTrain, The Naval Maintenance Company and Marel Stork—for allowing us to use their operation as laboratory for Planning Services. Last but not least, the author is grateful to Jürgen Donders, Maarten Driessen, Friso Kuipers and Rick van Urk—all consultants at Gordian—for their critical and constructive comments.


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Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Gordian Logistic ExpertsUtrechtThe Netherlands

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