Development of the Configuration Management System of the Computer Center and Evaluation of Its Impact on the Provision of IT Services

Abstract

This paper discusses the problem of development of the Configuration Management system and the Configuration Management Process in computer center which provides services based on the virtualization technologies. In view of strong integration of the IT components in infrastructure with virtualized part, control of such infrastructure becomes difficult. Following this IT service support becomes more complicated, which entails higher costs and lower quality of services provided. As a workaround of the problem of configuration management, a system that combines multiple information systems around the service desk is offered. Considerable attention is paid to the resolution of specific requirements to the system caused by the specifics of the data center: collective use of supercomputer resources and wide use of the virtualization. In addition, the article focuses on the analysis of the impact of the configuration management system on the computer center business processes related to the provision and support of its services. However, the main attention is focused on the development prospects of the system itself as well as a part of the ITSM complex.